mariam kariauli

Own the customer journey from first contact through onboarding, delivery and renewal, leading marketing, sales and program delivery with 4 direct reports. Exceeded the full-year 2026 revenue baseline ahead of schedule and launched 6 new learning programs achieving NPS 89, CSAT 96%, and an 84% learner completion rate.

Managed a portfolio of 23 B2B and B2G accounts, including Bank of Georgia and the State Audit Office of Georgia, as single point of contact from onboarding through delivery and renewal. Drove renewal and expansion with 26% of clients returning for repeat business and delivered projects ~10% under approved budget.

Sourced and qualified inbound and outbound leads, building the corporate pipeline that grew into a 23-account portfolio. Partnered with municipalities, government agencies, and donor organizations on joint program delivery, and drafted and managed contracts and service specifications.

Supported delivery of 9 donor-funded programs with a combined budget of ~$500K, reaching 300+ beneficiaries. Owned day-to-day communication with funders including the Netherlands Embassy, NATO PDD, EUMM Georgia and the U.S. Embassy, and coordinated dozens of conferences and trainings.

Designed and delivered training and enablement for 70 sales representatives in cohorts of 10, covering discovery, objection handling, and trust-building. Built the onboarding curriculum that brought new hires to their first closed sale within one week.

Handled ~40 customer calls per day advising U.S.-market customers on insurance plans and coverage conditions. Met quota consistently and topped the closed-sales leaderboard four times, and held the named-contact relationship post-sale.

Bachelor of Social Sciences in Political Science from The University of Georgia, completed in 2022.