MCMucheru Caroline
@mucherucaroline
Customer support and administrative professional excelling in remote service delivery.
KenyaWhat I'm looking for
I am a friendly, reliable, and organized administrative and customer support professional with experience handling email queries, complaint follow-ups, data entry, and digital documentation. I thrive in remote environments, quickly learn new systems like Zendesk and CRM tools, and build strong client relationships through timely, professional communication.
My background includes freelance admin and customer support work since 2020 and an office assistant internship at a major hospital where I digitized records, coordinated schedules, and supported daily operations. I am service-minded, calm under pressure, multilingual (English, Swahili, basic French), and eager to contribute to a growing team.
Experience
Work history, roles, and key accomplishments
Freelance Admin & Customer Support
Freelance
Jan 2020 - Present (5 years 10 months)
Provided remote customer support and administrative services, handling email queries, complaint follow-ups, and data record management to improve client communication and operational accuracy.
Office Assistant Intern
Kenyatta National Hospital
Jun 2018 - Nov 2018 (5 months)
Welcomed clients, digitized paper records, organized filing systems, and supported scheduling and inventory monitoring to streamline office operations and improve service flow.
Education
Degrees, certifications, and relevant coursework
SUSt. Paul's University
Diploma, Human Resource Management
Enrolled in a Human Resource Management Diploma program at St. Paul's University, completing coursework toward HR practices and administration.
Summit Institute of Professionals
ATD I Certificate, Talent Development
Completed ATD I program focused on foundational talent development and training practices.
Nairobi Institute of Business Studies
Certificate, Business Management
Completed a Certificate in Business Management covering core business principles and administrative skills.
St. Angela's High School
KCSE, Secondary Education
Completed the Kenya Certificate of Secondary Education (KCSE) at St. Angela's High School.
AFAlliance Française
A2 Certificate, French Language
Completed French language instruction at A2 level demonstrating basic proficiency.
Availability
Location
KenyaAuthorized to work in
Job categories
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