Open to opportunities

Sérgio Nunes

@srgionunes

Message

Social Worker and data-minded administrator, translating social policies into measurable community impact.

Portugal

Message

What I'm looking for

I’m looking to join a project where I can apply my knowledge to add value, while I can monitor results and impacts. I thrive when I can combine social-policy focus with structured administrative and analytical execution.

I’m educated in Social Work, with high grades in social policies and their application, supported by data analysis and production. I value mediation and community intervention, always aiming to turn insights into real outcomes.

As a Social Worker, I conducted interviews and psychosocial support, worked with groups, and monitored users and families in relation to their socioeconomic situation. I also mediated between users and public-private services and co-coordinated a service team, participating in the organization and establishment of the São Domingos de Rana Residential Unit.

In parallel, I strengthened my administrative and analytical execution through back-office and policy-focused roles. As a Moderator (2023–present), I review online content and apply policy, managing large numbers of policies while monitoring results and impacts; earlier, I coordinated the opening of the Sintra Mobile Unit, contributing to a 35% profit increase within my area of activity.

I feel quite confortable in speaking languages beyond my mother tongue, which is Portuguese. I can speak English and Spanish.

Experience

Work history, roles, and key accomplishments

Content Moderation

Accenture Federal Services

Aug 2023 - Jun 2026 (2 years 10 months)

I worked as a content moderator. It was by far the best experience I ever had.

Remote Dynamic Management Moderation Moderator

Administrative

CPSB INSTITUTE

Jan 2022 - Jan 2023 (1 year)

Managed invoicing, payments/receivables, and payroll, and organized student financial information. Handled debt management by establishing and negotiating payment plans.

Excel Invoicing Accounts Receivable Payroll Management Information Management Debt Management Microsoft PowerPoint

Back Office Support

Hiscox

Jan 2021 - Present (5 years 5 months)

Handled insurance policy creation and policy-related correspondence, including screening of policies and documents. Supported back-office operations to ensure accurate policy processing.

Insurance Policy Administration Policy Creation Policy Management Document Screening Back Office Operations Customer Correspondence

Administrative Management Technician

Biosurfit

Jan 2021 - Present (5 years 5 months)

Managed customer information and handled billing/invoicing and customer reception. Entered COVID-19 test results in coordination with the medical team and coordinated the opening of the Sintra Mobile Unit, increasing profits by 35%.

Customer Data Management Billing & Invoicing Data Entry COVID 19 Results Management Team Coordination Process Management

Social Worker - CERCICA

CERCICA

Jan 2020 - Present (6 years 5 months)

Provided interviews and assistance, including psychosocial support, family outreach for network intervention, and mediation between users and public/private services. Monitored users and families and coordinated group-based interventions with internal departments.

Médiation

Portfolio Manager (CTT)

CTT Portugal Postal Office

Jan 2019 - Present (7 years 5 months)

Managed and organized a customer portfolio by responding to customer needs and clarifying administrative process questions. Analyzed, created, and managed processes while resolving service-quality issues across departments.

Customer Portfolio Management Process Management Process Analysis Organizational Skills

Customer Care (TAP)

TAP Air Portugal

Jan 2018 - Present (8 years 5 months)

Created reservations in Amadeus, monitored reservation planning, and supported customers with booking-related questions. Monitored invoicing related to customer bookings.

Customer Care Reserving Customer Support Booking Management

Community Social Work Volunteer

Serve the City

Jan 2017 - Present (9 years 5 months)

Produced a social diagnosis for the Misericórdia parish by applying questionnaires to residents. Conducted door-to-door outreach with a team to collect community data.

Social Diagnosis Community Outreach Questionnaire Administration Data Collection

Education

Degrees, certifications, and relevant coursework

ISCTE-IUL

Degree in Social Work, Social Work

2016 - 2019

Earned a Social Work degree at ISCTE-IUL (2016–2019) with strong performance in social policies and their practical application. Developed skills in data analysis and production, mediation, and community intervention.