Open to opportunities

Joyce R

@joycer

Message

I apply legal and policy frameworks to accurate, high-volume trust and safety reviews.

Portugal

Message

What I'm looking for

I'm looking for legal operations, compliance, privacy, or trust and safety work where I can apply policy frameworks, rigorous document review, confidentiality, and multilingual communication in a high-volume environment.

At Accenture, I review content and messenger cases against client policy frameworks, sustain quality in high-volume queues, and surface recurring policy gaps for Legal Operations clarification.

Before that, I supported judicial operations at Tribunal de Justiça de Minas Gerais for over three years, maintaining procedural compliance across legal filings, coordinating 30+ weekly hearings, and standardising workflows for a 15-person office. My Law degree, LGPD grounding, and Portuguese, English, and Spanish skills support rigorous, confidential, bias-free review.

Experience

Work history, roles, and key accomplishments

Current

Trust & Safety Analyst

Current

Accenture

Nov 2025 - Present (9 months)

Sustained accuracy above client quality benchmarks in high-volume content and messenger review by applying policy frameworks to complex edge cases. Reduced repeat process errors by surfacing policy-application gaps in calibration sessions and escalating them to Legal Operations.

Content Moderation Content Review Trust and Safety Policy Enforcement Community Guidelines Quality Assurance SLA Risk Assessment Case Management English Portuguese

Beauty Advisor / Customer Experience

Sephora

Oct 2025 - Nov 2025 (1 month)

Delivered empathetic customer service in a fast-paced retail environment handling complaints and escalations across a diverse, international clientele in three languages.

Customer Service Complaint Handling Escalation Management Multilingual Communication Portuguese English Spanish

Judicial Executive Assistant

Tribunal de Justiça de Minas Gerais (TJMG)

Jun 2022 - Jul 2025 (3 years 1 month)

Kept 100% procedural compliance across high-volume legal filings by reviewing, classifying, and processing legal-regulatory documentation against court orders and statutory guidelines. Coordinated 30+ weekly hearings for 3+ magistrates and supervised 8+ interns.

Legal Documentation Case Management Legal Research Court Procedures Docketing Litigation Support Calendar Management Stakeholder Coordination Microsoft Office Document Management

English Language Instructor

CNA Idiomas

Jan 2018 - Jun 2022 (4 years 5 months)

Advanced students across proficiency levels by designing and facilitating structured lessons tailored to individual learning needs in English and Portuguese. Maintained instructional quality standards by running calibration-style curriculum reviews and adapting delivery across multiple concurrent classes and platforms.

English Portuguese Lesson Planning Curriculum Development Classroom Management

Administrative Intern

Sicoob Credivale

Dec 2019 - Dec 2020 (1 year)

Improved record accuracy by verifying documentation and reconciling account data, resolving payment-related inquiries and supporting reporting consistency.

Documentation Data Reconciliation Customer Service Reporting