giovanna mercado gonzalezGG
Open to opportunities

giovanna mercado gonzalez

@giovannamercadogonza

Bilingual content moderator with expertise in education and project management.

Portugal

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to utilize my bilingual skills.

I am a dedicated professional with a strong background in content moderation and education. With a bachelor's degree in early childhood education, I have honed my skills in teaching and managing projects effectively. My experience spans various roles, including content moderator at Tech Firefly and Accenture, where I ensured high-quality content review and compliance with community standards.

In addition to my content moderation expertise, I have worked as a preschool teacher, where I developed engaging curricula and fostered a nurturing learning environment for young children. My bilingual abilities in English and Spanish have allowed me to excel in customer service roles, including as a bilingual receptionist and secretary, where I provided exceptional support and communication.

I am passionate about continuous learning and adapting to new challenges, and I thrive in collaborative environments where I can contribute to team success. My goal is to leverage my diverse skill set to make a positive impact in my next role.

Experience

Work history, roles, and key accomplishments

TF
Current

Content Moderator

Tech Firefly

Sep 2022 - Present (2 years 9 months)

Responsible for reviewing and evaluating Spanish content to ensure quality and adherence to community standards. Consistently delivers high-quality content review and proofreading.

SP

Customer Service Agent

Sitel Portugal

Mar 2019 - Dec 2019 (9 months)

Provided customer service support to clients of Abbott Laboratory, resolving cases and assisting patients with diabetes.

AL

Virtual Legal Assistant/Project Manager

Alexius LLC

Sep 2017 - May 2019 (1 year 8 months)

Assisted lawyers with contract revisions, managed projects, tracked client data, and maintained communication through various software tools.

CB

English Teacher Assistant

Colegio Bennett

Jul 2010 - Jun 2011 (11 months)

Assisted in teaching English to young children, fostering their curiosity and ensuring a safe learning environment.

HO

Bilingual Receptionist

Hotel Obelisco

Oct 2008 - May 2009 (7 months)

Provided exceptional customer service as a bilingual receptionist, managing check-ins, reservations, and guest inquiries.

Education

Degrees, certifications, and relevant coursework

UC

Universidad Santiago de Cali

Bachelor's Degree, Early Childhood Education

2010 - 2014

Graduated with a bachelor's degree in early childhood education, focusing on the development and education of young children, including curriculum planning and child-centered teaching methods.

CC

Colegio Catolico

High School Diploma, General Education

2004 - 2006

Completed high school education with a strong academic performance, graduating with honors.

AS

Amos P. Godby School

High School Diploma, General Education

1999 - 2004

Attended middle school and high school, achieving honor roll status in grade 10, demonstrating strong academic performance.

CO

Colegio Bilingüe Diana Oese

Elementary School Diploma, General Education

1992 - 1999

Completed elementary education, laying the foundation for bilingual proficiency and early learning skills.

Tech stack

Software and tools used professionally

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giovanna mercado gonzalez - Content Moderator - Tech Firefly | Himalayas