giovanna mercado gonzalez
@giovannamercadogonza
Bilingual content moderator with expertise in education and project management.
What I'm looking for
I am a dedicated professional with a strong background in content moderation and education. With a bachelor's degree in early childhood education, I have honed my skills in teaching and managing projects effectively. My experience spans various roles, including content moderator at Tech Firefly and Accenture, where I ensured high-quality content review and compliance with community standards.
In addition to my content moderation expertise, I have worked as a preschool teacher, where I developed engaging curricula and fostered a nurturing learning environment for young children. My bilingual abilities in English and Spanish have allowed me to excel in customer service roles, including as a bilingual receptionist and secretary, where I provided exceptional support and communication.
I am passionate about continuous learning and adapting to new challenges, and I thrive in collaborative environments where I can contribute to team success. My goal is to leverage my diverse skill set to make a positive impact in my next role.
Experience
Work history, roles, and key accomplishments
Content Moderator
Tech Firefly
Sep 2022 - Present (2 years 9 months)
Responsible for reviewing and evaluating Spanish content to ensure quality and adherence to community standards. Consistently delivers high-quality content review and proofreading.
Content Moderator
Accenture
Jan 2020 - Sep 2022 (2 years 8 months)
Moderated content across various online platforms, ensuring compliance with guidelines and analyzing content for user wellbeing.
Customer Service Agent
Sitel Portugal
Mar 2019 - Dec 2019 (9 months)
Provided customer service support to clients of Abbott Laboratory, resolving cases and assisting patients with diabetes.
Virtual Legal Assistant/Project Manager
Alexius LLC
Sep 2017 - May 2019 (1 year 8 months)
Assisted lawyers with contract revisions, managed projects, tracked client data, and maintained communication through various software tools.
Pre-school English Teacher
Colegio Berchmans
Feb 2014 - Aug 2017 (3 years 6 months)
Taught English to preschool children, planned activities, and developed a child-oriented curriculum while ensuring safety and wellbeing.
English Teacher Assistant
Colegio Bennett
Jul 2010 - Jun 2011 (11 months)
Assisted in teaching English to young children, fostering their curiosity and ensuring a safe learning environment.
Bilingual Receptionist
Hotel Obelisco
Oct 2008 - May 2009 (7 months)
Provided exceptional customer service as a bilingual receptionist, managing check-ins, reservations, and guest inquiries.
Bilingual Secretary
PricewaterhouseCoopers
Dec 2007 - Apr 2008 (4 months)
Supported accountant managers with administrative tasks, including scheduling, document preparation, and office management.
Education
Degrees, certifications, and relevant coursework
Universidad Santiago de Cali
Bachelor's Degree, Early Childhood Education
2010 - 2014
Graduated with a bachelor's degree in early childhood education, focusing on the development and education of young children, including curriculum planning and child-centered teaching methods.
Colegio Catolico
High School Diploma, General Education
2004 - 2006
Completed high school education with a strong academic performance, graduating with honors.
Amos P. Godby School
High School Diploma, General Education
1999 - 2004
Attended middle school and high school, achieving honor roll status in grade 10, demonstrating strong academic performance.
Colegio Bilingüe Diana Oese
Elementary School Diploma, General Education
1992 - 1999
Completed elementary education, laying the foundation for bilingual proficiency and early learning skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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