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Mariam Aderemi

@mariamaderemi

I resolve high-volume customer inquiries, build client relationships, and convert qualified leads across phone, chat, and email.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or client-facing role where I can resolve customer needs, build lasting relationships, manage accurate records, and contribute in a fast-paced remote team.

I've supported customers and driven sales at QuickTax&Credit, managing 100–200 inbound calls weekly and achieving 80–85% of weekly sales KPIs through consultative, needs-based conversations.

At EBA Consulting, I handled high-volume support inquiries, resolved complaints and account issues, documented interactions in CRM systems, and guided customers through onboarding and service processes.

My client-facing work also includes appointment scheduling and outreach at KimelTopSmokeFumigation, plus client support, records management, and follow-up care at Agrovet Veterinary Clinic. I bring clear communication, empathy, accurate documentation, and calm problem-solving to fast-paced remote support environments.

Experience

Work history, roles, and key accomplishments

Sales & Customer Service Representative

QuickTax & Credit

Jan 2026 - Aug 2026 (7 months)

Managed 100-200 inbound customer calls weekly, achieving 80-85% of sales KPIs through consultative selling. Guided clients through onboarding and maintained CRM records.

Customer Support Representative

EBA Consulting

Feb 2025 - Dec 2025 (10 months)

Handled high volumes of inbound customer inquiries via phone and other channels, resolving issues and documenting interactions in CRM. Escalated complex issues and assisted with customer onboarding.

Customer Service Communication Skills Active Listening Problem Solving Conflict Resolution CRM Customer Support Systems Customer Onboarding Documentation Empathy Patience Remote Collaboration

Veterinary Intern | Client Support

Agrovet Veterinary Clinic

Mar 2024 - Nov 2024 (8 months)

Assisted veterinarians during consultations and procedures, supported clinic operations, and managed client communications and appointment scheduling. Educated pet owners on care instructions.

Veterinary Assistance Clinical Support Client Communication Appointment Scheduling Records Management Patient Monitoring Client Education Confidentiality Documentation

Customer Support & Client Engagement

KimelTop Smoke Fumigation

Jun 2023 - Dec 2023 (6 months)

Made approximately 100 outbound calls daily to introduce fumigation services, identified interested prospects, and scheduled appointments. Maintained professional communication and followed up with customers.

Outbound Sales Customer Engagement Communication Skills Appointment Scheduling Lead Qualification Follow up Professionalism Accuracy