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Mariah Childress

@mariahchildress

Technical Support Associate at SHR, supporting SaaS customers and bringing a hospitality-focused customer experience.

At SHR, I support customers as a Technical Support Associate, working with SaaS and Jira to address technical support needs.

Previously, I worked as a Distribution Coordinator at Dragonfly Strategists, handling product distribution and identifying issues.

My hospitality experience includes roles at The Hoppy Monk, Omni La Mansión del Rio, and JW Marriott Houston. I also hold a Bachelor's of Science in Hotel, Motel, and Restaurant Management from University of Houston.

Experience

Work history, roles, and key accomplishments

SH

Current

Technical Support Associate

Current

Apr 2025 - Present (1 year 6 months)

Worked as Technical Support Associate at SHR.

SaaS Jira Customer Support Customer Experience Technical Support

DS

Distribution Coordinator

Dragonfly Strategists

Nov 2022 - Apr 2024 (1 year 5 months)

Worked as Distribution Coordinator at Dragonfly Strategists.

Identifying Issues Critical Thinking Attention To Detail Interpersonal Skills distribution management Product Distribution Handling Difficult Situations Problem Solving

TM

Assistant General Manager

Apr 2022 - Jul 2022 (3 months)

Worked as Assistant General Manager at The Hoppy Monk.

Identifying Issues Critical Thinking Attention To Detail Leadership Handling Difficult Situations Problem Solving

OR

Food And Beverage Supervisor

Omni La Mansión del Rio

Jun 2021 - Apr 2022 (10 months)

Worked as Food And Beverage Supervisor at Omni La Mansión del Rio.

Identifying Issues Critical Thinking Attention To Detail Leadership Handling Difficult Situations Problem Solving

DS

Intern

Dragonfly Strategists

Feb 2019 - Apr 2020 (1 year 2 months)

Worked as Intern at Dragonfly Strategists.

JH

Banquet Server, Valet, Bellman

JW Marriott Houston

Oct 2017 - Mar 2020 (2 years 5 months)

Worked as Banquet Server, Valet, Bellman at JW Marriott Houston.

Education

Degrees, certifications, and relevant coursework

UH

University of Houston

Bachelor's of Science, Hotel, Motel, and Restaurant Management

2017 - 2020

Tech stack

Software and tools used professionally

Salesforce

Intercom

Jira

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

75k+ USD

Social media

Job categories

Technical Support Associate Customer Support Specialist Customer Experience Specialist

Skills

Technical Support Customer Support SaaS Jira Customer Experience Hospitality Customer Service Product Distribution distribution management Microsoft Office

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