Open to opportunities

Alejandro Salazar

@alejandrosalazar

Message

Bilingual customer-focused technical support specialist with SaaS troubleshooting expertise.

United States

Message

What I'm looking for

I seek a customer-focused technical support role in a SaaS company where I can solve product issues, improve processes, mentor teammates, and grow into broader support or success leadership responsibilities.

I am a bilingual (English/Spanish) customer support specialist with extensive experience delivering technical support for SaaS products, troubleshooting integrations, and managing customer relationships across email, chat, and phone channels. I have a strong track record using ticketing and CRM systems—including Zendesk, HubSpot, Salesforce, JIRA and GitHub—to triage bugs, manage escalations, execute data migrations, and resolve payment issues via Stripe.

I combine hands-on support experience with operational background in warehouse and fulfillment environments, a BS in Aviation Management, and a proactive problem-solving approach. I consistently meet performance targets, solicit and act on customer feedback, and seek added responsibility to drive team success and continuous improvement.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Tekmetric

Feb 2023 - Sep 2025 (2 years 7 months)

Provided bilingual (English/Spanish) SaaS customer support, triaged bugs in JIRA, and resolved API, integration, and payment issues using Stripe, improving ticket resolution and customer satisfaction.

Customer Support Zendesk Jira Stripe Data Migration HubSpot GitHub AWS

Customer Service Support

Tailored Brands

Jul 2022 - Nov 2022 (4 months)

Resolved high-volume customer inquiries via email, phone, and chat using Salesforce and Five9, handled refunds and escalations, and maintained customer satisfaction metrics.

Customer Service Salesforce Five9 Websphere Email Support CRM

Warehouse Team Member

Amazon

Dec 2019 - Jul 2021 (1 year 7 months)

Processed and prepared orders, operated stand-up forklift, managed inventory and receiving, and maintained accuracy in packing and shipment processing to meet throughput targets.

order fulfillment Inventory Control Receiving Shipping

Customer Service Associate

Expro Group Power Chokes

Jan 2019 - Oct 2019 (9 months)

Performed SAP data entry, handled customer inquiries and order verification, managed receiving/shipping for oil industry clients, and ensured material conformance to purchase orders.

SAP Data Entry Customer Support Inventory Control Order Verification Email Support

Sales Associate

Target

Jun 2018 - Feb 2019 (8 months)

Assisted customers with product selection, processed POS transactions, performed inventory counts, and managed returns and exchanges to maintain store service levels.

POS Cash Handling Customer Service Returns Processing Sales Merchandising

Fulfillment Team Member

Target

Mar 2014 - Mar 2018 (4 years)

Operated warehouse equipment and forklifts, managed inventory with PC/RF systems, picked and packed orders, and maintained sanitation and accuracy for distribution operations.

order fulfillment Inventory Management Shipping Administrative Support