Eli Urizar
@eliurizar
Dedicated educator with expertise in technology and adult learning.
What I'm looking for
I am an experienced educator with a strong background in teaching English and technology to diverse groups, particularly adults. My recent role as an Instructor at Pretzel Workforce Management has allowed me to share essential skills in Microsoft Office, Canva, and Digital Marketing with entrepreneurs, empowering them to succeed in their ventures.
Throughout my career, I have held various positions, including Customer Support Agent and Quality Analyst, where I honed my problem-solving and communication skills. My commitment to continuous improvement and effective teaching strategies has consistently resulted in positive outcomes for my students and clients alike.
Experience
Work history, roles, and key accomplishments
Instructor
Pretzel Workforce Management
Sep 2023 - Present (1 year 9 months)
Instructed adult learners in basic skills related to Microsoft Office, Canva, and Digital Marketing, focusing on entrepreneurship and technology applications.
Customer Support Agent
World Connection
Feb 2021 - Sep 2022 (1 year 7 months)
Provided customer support via email, addressing inquiries and resolving issues related to orders made through the company's website or application.
High School English Teacher
Colegio Suizo Americano
Dec 2018 - Jul 2020 (1 year 7 months)
Taught English to high school students, developed content plans, and conducted meetings with parents to discuss student progress.
Social Studies Teacher
Village School
May 2018 - Dec 2018 (7 months)
Educated middle school students on United States history, creating content plans and performance reports.
Order Processing Agent
Advance Call Center Technologies
Sep 2017 - Jun 2018 (9 months)
Qualified customers and processed sales related to home internet and cell phone services.
Collections Analyst
Capgemini Services S.A
Mar 2017 - Mar 2018 (1 year)
Managed a portfolio of accounts, reducing aging invoices through email and phone communication.
Quality Analyst
World Connection
Nov 2016 - Mar 2017 (4 months)
Provided feedback and reports on quality performance, contributing to continuous improvement programs.
Translator / English Teacher
NGO Jackie Carson's School
Feb 2009 - Nov 2015 (6 years 9 months)
Taught English to children and translated for missionaries, while training new teachers in the school's vision.
Education
Degrees, certifications, and relevant coursework
Universidad de San Carlos de Guatemala
Teaching Training, Education
2020 - 2020
Teaching Training Sessions focused on designing educational policy frameworks with a technological approach and developing productive and receptive skills.
Universidad de San Carlos de Guatemala
PEM, English Language
2020 - 2020
PEM in English Language, a program designed to enhance teaching skills and methodologies in English language instruction.
Universidad de San Carlos de Guatemala
Bachelor's Degree, English Linguistics
2015 - 2020
Bachelor’s Degree in English Linguistics, focusing on language structure, usage, and teaching methodologies. The program included supervised practice to enhance teaching skills.
Universidad de San Carlos de Guatemala
Course, Education
2019 - 2019
Course on English Language Proficiency Frameworks, emphasizing motivation and effective teaching strategies.
Universidad de San Carlos de Guatemala
Teaching Training, Education
2018 - 2018
Teaching Training Sessions aimed at improving teaching methodologies and classroom management.
Universidad de San Carlos de Guatemala
Course, Education
2017 - 2017
Course on Emotional Intelligence, focusing on its application in educational settings to enhance teacher-student interactions.
Liceo Profesional de Informática
High School Diploma, Information Technology
2002 - 2006
High School Diploma with a focus on information technology and computer skills.
Escuela de Enfermería Maranatha
Nursing Assistant, Nursing
2004 - 2005
Nursing Assistant program providing foundational knowledge and skills in nursing care.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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