As an independent Operations & Implementation Consultant, I manage POS and reservations implementations from discovery and requirements gathering through configuration, testing, training, and go-live. I build phased onboarding plans and operational playbooks that reduce time-to-productivity by 20–30% per site.
At Arlo Hotels, I launched two F&B operations and coordinated staffing, vendor readiness, and cross-functional execution. I rolled out POS and reservations platforms with no downtime, reducing transaction errors by 20% through configuration optimization and change management.
At Ace Hotel New York, I managed F&B operations for a 200+ capacity flagship. Programming changes, reservations optimization, and supplier renegotiations increased peak-season revenue by 50% and profit margins by 25%.
