Spencer Poulson
@spencerpoulson
Senior hospitality technology consultant specializing in OPERA PMS/Cloud implementations and operational optimization.
United StatesWhat I'm looking for
I am a results-driven hospitality technology specialist with 20+ years implementing and supporting OPERA PMS and OPERA Cloud for global hotel brands. I lead multi-property deployments, manage data migrations and integrations, and deliver technical training that drives adoption and reduces post-go-live issues.
I have a proven record of coordinating with executives, IT teams, and vendors to align technology with business goals, achieving zero-downtime migrations and measurable reductions in support calls. I train operational teams at scale and provide remote and on-site go-live leadership to ensure high client satisfaction.
Experience
Work history, roles, and key accomplishments
Senior Implementation Specialist
HRS International
Nov 2021 - Present (3 years 11 months)
Lead multi-property OPERA Cloud implementations including configuration, integrations, data migration, and workflow optimization, reducing post-go-live support issues by up to 30% and ensuring SLA compliance.
ORDelivered end-to-end OPERA PMS V5 and OPERA Cloud implementations across North America, maintaining 100% on-time go-live delivery for complex multi-site projects and leading technical deployments and training.
Partner Sales Manager
PcCare Support
Mar 2011 - Apr 2013 (2 years 1 month)
Built and managed partner relationships to increase sales revenue and retention, oversaw customer accounts and billing integrity, and developed sales processes that improved team performance metrics.
Team Lead
HIT Web Design
Apr 2009 - Nov 2010 (1 year 7 months)
Directed production operations, implemented SOPs, and optimized workflows to improve delivery time for website projects through process standardization and training.
Senior Implementation Specialist
Micros Systems, Inc.
Jun 2004 - Mar 2009 (4 years 9 months)
Managed large-scale PMS rollouts for major hotel brands, providing technical and functional expertise, system configuration, end-user training, and post-installation support.
Hotel Manager
Various Properties
Apr 1996 - Jun 2004 (8 years 2 months)
Led daily hotel operations including front office, housekeeping, and revenue management, driving guest satisfaction through operational excellence and system utilization.
Education
Degrees, certifications, and relevant coursework
Continuing Education (Hospitality Operations & Management)
Continuing Education, Hospitality Operations & Management
Completed continuing education coursework in hospitality operations and management focused on hotel operations, front office, and service delivery.
Oracle Hospitality
OPERA PMS & Cloud Specialist Training, Hospitality Technology
Completed OPERA PMS and OPERA Cloud specialist training and certifications for implementation, administration, and cloud migrations.
Internal & Partner Training Programs
Project Management & Implementation Strategy Certification, Project Management & Implementation
Completed project management and implementation strategy training through internal and partner certification programs.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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