Open to opportunities

Gabriel Ayers

@gabrielayers

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Consultant and restaurant operations leader specializing in hospitality management.

United States

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What I'm looking for

I seek hands-on leadership roles in restaurant operations or customer success where I can improve profitability, implement systems, train teams, and scale multi-unit operations.

I am a consultant and restaurant operations professional with three years of consulting and customer success experience combined with thirty years in upscale and fine dining restaurants. I focus on P&L management, menu development, payroll, planning & forecasting, and hands-on operations management.

I have served as a Customer Success/Onboarding Consultant for XtraCHEF by Toast, managing implementations, mentoring teammates, and acting as a primary customer contact. As an independent Restaurant Operations Consultant I advise multiple restaurants on budgeting, bookkeeping, franchise development, HACCP plans, staff training, POS setup, and systems implementation.

As a former General Manager and Beverage Director I opened locations, curated beer, wine and cocktail programs across multi-unit operations, led and educated large staff teams, and oversaw full-service restaurant operations with accountability for inventory, scheduling, ordering, and event planning.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Consultant

Current

XtraCHEF by Toast

Jan 2022 - Present (4 years 1 month)

Assists restaurant owners/managers with setup and operation of Toast accounting and inventory systems, managing projects to completion and serving as primary customer contact while mentoring new team members.

Toast Onboarding & Customer Success Project Management Training Mentorship XtraChef

Current

Restaurant Operations Consultant

Current

Independent Consultant

Jan 2018 - Present (8 years 1 month)

Provided consulting to seven restaurants on budgeting, forecasting, bookkeeping, P&L management, payroll, franchise development, HACCP plans, menu development and POS implementation.

P&L management Budgeting Forecasting HACCP Menu Development Payroll Bookkeeping POS Implementation

General Manager / Beverage Director

Bacon Brothers Public House

Jan 2013 - Jan 2018 (5 years)

Led total operations of an upscale full-service restaurant with P&L accountability, bookkeeping, payroll, inventory, scheduling and opened a second location; curated beverage programs across three stores and led a 90-person staff.

P&L management Inventory Management Beverage Programs Event Planning Scheduling Training

General Manager / Beverage Director

The Trappe Door

Jan 2010 - Jan 2013 (3 years)

Managed opening from construction and led total operations of an upscale restaurant with P&L responsibility, payroll, menu creation, inventory and staff education while leading a 30-person team.

P&L management Staff Training Payroll Inventory Menu Development Operations Management

Manager, Sommelier & Cicerone

Café D’alsace

Jan 2008 - Jan 2010 (2 years)

Managed front-of-house operations at an upscale NYC restaurant, supervised and educated staff, and coordinated beer and wine dinners to enhance guest experience.