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Jay M

@jaym1

OPERA PMS Deployment Consultant at Hyatt Hotels, coordinating global property migrations from Oracle OPERA v5 to OPERA Cloud.

United States

Message

At HYATT HOTELS, I coordinate global onboarding and Smartsheet implementation activities as properties migrate from Oracle OPERA v5 to OPERA Cloud. I developed migration standards for training guides and resources, and facilitate global webinars and trainings for hotel leadership.

Earlier, I supported sales CRM/PMS implementations and Envision enhancements at HYATT HOTELS. At HOLIDAY INN EXPRESS, I directed sales, events, and marketing strategy for a Brooklyn hotel, while my event roles included managing proposals and event execution and improving billing workflows.

Experience

Work history, roles, and key accomplishments

Current

Global Property Management - OPERA PMS Deployment Consultant

Current

Hyatt Hotels

Oct 2024 - Present (2 years 1 month)

Led global onboarding and coordinated Smartsheet implementation activities to manage timelines across multiple deployment waves of Hyatt properties migrating from Oracle OPERA v5 PMS to OPERA Cloud. Developed migration standards and facilitated over 1000 global Zoom webinars and trainings for hotel leadership.

Smartsheet Opera Cloud ORACLE Opera PMS Project Management Training Stakeholder Communication Risk Management

Global Sales CRM/PMS Integration & Implementation Support Consultant

Hyatt Hotels

Feb 2023 - Aug 2024 (1 year 6 months)

Supported multiple concurrent implementation projects and Envision system enhancements to improve event operational efficiency. Monitored completion metrics to help at-risk hotels achieve completion status and provided follow-up resources.

CRM PMS Integration Envision Project Management Data Analysis Operational Efficiency

Director of Sales, Events & Marketing

Holiday Inn Express

Jan 2020 - Feb 2023 (3 years 1 month)

Directed sales, events, and marketing strategy for a 115-room hotel in Brooklyn, NY, to increase brand visibility and drive revenue growth. Prepared business cases and developed strategic relationships across corporate, government, entertainment, and social markets.

Sales Strategy Event Management Marketing Business Development Negotiation RFP Process Social Media

Catering Sales & Live Events, Conference Service Manager

Thompson/Hyatt Hotels

Apr 2019 - Jan 2020 (9 months)

Managed proposals, contracts, invoicing, event planning, and detailed BEOs for a 247-room hotel with 12,000 sqft meeting space during a major operational transition. Improved internal operational processes by redesigning event billing workflows and documentation.

Catering Sales Event Planning BEOs Contract Management Invoicing Process Improvement Customer Retention

Senior Client Relations Specialist

Hilton Grand Vacations

Sep 2017 - Mar 2019 (1 year 6 months)

Managed customer communication, contract audits, and member account support while maintaining exceptional service standards during repositions.

Client Relations Contract Compliance Auditing Account Management Communication Skills

Marketing & Meeting Connections Manager

Hyatt Regency Hotels

Jul 2015 - Sep 2016 (1 year 2 months)

Created and maintained website content, social media, and marketing collaterals to sell all facets of a 351-room hotel with 20,679 sqft meeting space. Serviced all social groups including weddings and entertainment accounts until close of their bill.

Marketing Social Media Content Creation Event Sales Customer Service