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Laura Smith

@laurasmith1

Project Manager at Restaurant365 who delivered enterprise SaaS implementations with a 90% project success rate and 100% CSAT.

United States

Message

At Restaurant365, I supported enterprise SaaS implementations from post-sale kickoff through adoption, coordinating project plans, documentation, risks, and executive updates. I directed work across 10–15 projects at once within a $2 million portfolio and delivered a 90% project success rate and 100% CSAT score.

At Avanti Destinations, I supported travel operations and managed a large COVID-19 cancellation project, tracking refunds and fees for more than 1,000 client bookings. I also created training materials for staff education and projected new hires.

Earlier, I supported community development initiatives at Downtown Lawrence, Inc., managing project documentation, stakeholder communications, calendars, and program logistics. At Merchants Pub & Plate, I oversaw front-of-house operations and created daily work management logs in Excel for the executive team.

Experience

Work history, roles, and key accomplishments

Project Manager - Enterprise Implementation

Restaurant365

Jan 2022 - Jul 2026 (4 years 6 months)

Managed enterprise SaaS implementations from post-sale kickoff through adoption, coordinating stakeholders and cross-functional teams. Directed 10-15 projects within a $2 million portfolio, achieving a 90% project success rate and 100% CSAT score.

Project Management Enterprise SaaS Stakeholder Management Risk Management Agile Cross functional Leadership Executive Communication

Rail Operations Manager

Avanti Destinations

Mar 2019 - May 2021 (2 years 2 months)

Supported complex travel operations and logistics, handling high-volume client requests and cross-functional communication. Managed a large cancellation project related to the COVID-19 pandemic, tracking refunds and fees for over 1000 client bookings.

Operations Management Logistics Client Relations Project Management Training Materials Development

FOH And Event Manager

Merchants Pub & Plate

Feb 2016 - Mar 2018 (2 years 1 month)

Oversaw front-of-house operations and staff management for a high-volume restaurant and bar. Provided customer service to upwards of 1500 guests weekly and assisted with event coordination and promotional materials.

Staff Management Customer Service Event Coordination Inventory Management Excel

Executive Assistant

Downtown Lawrence, Inc.

Oct 2015 - Jul 2016 (9 months)

Supported the Executive Director in coordinating community development initiatives, managing project documentation, stakeholder communications, and administrative operations. Assisted with planning and execution of community engagement events.

Administrative Support Stakeholder Communication Project Documentation Event Planning