Open to opportunities

Sandra Berger

@sandraberger

Message

Experienced hotel operations leader driving service excellence and financial results.

United States

Message

What I'm looking for

I seek senior hotel operations roles where I can lead multi-department teams, improve guest and employee satisfaction, drive profitability, and manage large renovation or rebranding projects in a collaborative, high-performance culture.

I am a results-oriented hotel operations leader with 20+ years of management experience delivering exceptional guest service, employee engagement and measurable financial improvements.

I oversee large full-service hotels and multi-department operations including Culinary, Food & Beverage, Events, Front Office, Housekeeping and Loss Prevention, having led properties of 500–800+ rooms and extensive meeting space.

My accomplishments include improving food and beverage costs, raising employee engagement and guest satisfaction scores, leading large renovation and rebranding initiatives, and delivering major revenue-generating events and operational savings.

I am collaborative, operationally focused and experienced at working with ownership, construction teams and cross-functional departments to drive standards, profitability and team development.

Experience

Work history, roles, and key accomplishments

Current

Director of Hotel Operations

Current

Newark Liberty International Airport Marriott

Jan 2024 - Present (1 year 8 months)

Oversee Culinary, Restaurant, Rooms Service, Event Planning and Event Operations for a 591-room property; improved F&B engagement and leadership scores regionally and reduced food cost from 23% to 19.7% and beverage cost from 18.7% to 14.3%.

Cost Control Event Operations Team Leadership Menu Development Vendor Management Budgeting

Director of Hotel Operations

Westin Washington DC Downtown

Jan 2022 - Jan 2024 (2 years)

Managed Culinary, Loss Prevention, F&B Outlets, Front Office and Housekeeping for an 807-room hotel; led a $112M renovation and rebranding, implemented LightSpeed and Toast systems, and raised employee engagement by 11 points.

Operations Management Employee Engagement Budget Management Change Management

Resident Manager

Baltimore Marriott Waterfront

Jan 2019 - Jan 2022 (3 years)

Directed Culinary, Loss Prevention, F&B Outlets, Front Office and Housekeeping for a 754-room hotel; obtained GBAC accreditation, exceeded sales by 17% vs budget in 2021 and raised employee satisfaction from 65% to 78%.

Crisis Management Sales Growth Operations Management Event Coordination Employee Engagement Budgeting

Director of Hotel Operations

New York Marriott Downtown

Jan 2016 - Jan 2019 (3 years)

Managed banquet/events, front desk and housekeeping for a 515-room hotel; increased employee engagement to 92 (ranked #2 in East region), acted as interim GM, and improved brand audit scores to 93.6%.

Audit & Compliance Interim GM Duties Budget Oversight Process Improvement

Senior B&F Operations Manager

New York Renaissance Times Square

Jan 2013 - Jan 2016 (3 years)

Led food & beverage operations including banquets and outlets; executed a $500K New Year’s Eve VIP event and delivered ~ $1M ROI in labor savings from a new staffing model while increasing B&F satisfaction to 92%.

Event Management F&B Profitability Menu & Beverage Costing VIP Staff Training Revenue Management Client Relations

In Room Dining Manager

Marriott Marquis

Jan 2012 - Jan 2013 (1 year)

Managed beverage programs and Elite Concierge Lounge operations; reduced beverage cost to 18%, increased lounge sales by 13% and improved F&B quality scores to the company's second highest in Q3.

In Room Dining Lounge Operations Inventory Management Team Supervision Guest Service Performance Analysis

View Complex Manager

Marriott Marquis

Jan 2010 - Jan 2012 (2 years)

Managed high-volume outlets and a team of 30+; increased check average by $3.50, drove a 20% quarter-over-quarter profit increase during a slow period, and improved guest satisfaction.

revenue enhancement Cost Control Upselling

Restaurant Manager

Andaz Wall Street

Jan 2009 - Jan 2010 (1 year)

Opened and established F&B operations (banquet, restaurant, room service, bar) for the first U.S. Andaz; developed training programs, service standards and procedures for all outlets.

Banquet Launch F&B Leadership Quality Control

Sales & Catering Manager

Hyatt Regency Jersey City

Jan 2007 - Jan 2009 (2 years)

Managed social events and corporate meetings up to 50 people, generating approximately $500K annually in banquet revenue and boosting F&B outlet revenue by over $200K per year.

Revenue Client Relations Contract Management Forecasting Upselling