Maria Eduarda Carnevali
@mariaeduardacarneval
Customer Support & Customer Success professional blending operations, communication, and data-driven improvements.
What I'm looking for
I build strong customer relationships through clear communication, organization, and relationship management. I’ve supported both operational and strategic processes in corporate and client-facing environments—assisting throughout the customer journey, managing communication through digital channels, and handling administrative routines.
I’m energized by work that connects day-to-day support with measurable improvement. From supporting sales processes of courses and digital products to assisting strategic planning initiatives, promotional campaigns, and internal planning, I bring analytical thinking, customer success experience, and practical support for cross-functional teams—plus hands-on experience with data analysis and process automation.
Experience
Work history, roles, and key accomplishments
Supported strategic planning initiatives within Unilever Home Care, including promotional campaigns and market activation projects. Managed administrative and operational demands and assisted commercial action analysis and internal planning.
Customer Support Assistant
Dr. Eduardo Magalhães Clinic
Oct 2023 - Oct 2024 (1 year)
Provided customer support for students, clients, and patients, assisting throughout the customer journey and operational workflows. Managed digital communications and administrative routines, supporting course sales and relationship management.
Technology Intern
Alpargatas
Jan 2023 - Aug 2023 (7 months)
Assisted data analysis and process automation initiatives and provided operational support for internal platforms and systems. Supported bug fixing, tracked technical demands, and organized internal processes with cross-functional teams.
Marketing Director
FIA Júnior Business Consulting
Jan 2022 - Present (4 years 4 months)
Coordinated team activities and marketing project demands, including strategic planning and campaign organization. Managed meetings and cross-department communication and developed marketing and communication strategies.
General Analyst
FIA Júnior Business Consulting
Jan 2021 - Present (5 years 4 months)
Supported multiple departments, including Marketing, HR, Finance, and Projects, with administrative and operational organization. Participated in strategic planning and operational activities across teams.
Education
Degrees, certifications, and relevant coursework
FIA Business School
Bachelor’s Degree in Business Administration, Business Administration
Bachelor’s degree in Business Administration from FIA Business School, with expected completion in 2025.
F/Stop School of Photography
Photography Technologist Program, Photography
2019 - 2020
Photography Technologist Program at F/Stop School of Photography from 2019 to 2020.
Availability
Location
Authorized to work in
Job categories
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