Open to opportunities

Maria Eduarda Carnevali

@mariaeduardacarneval

Message

Customer Support & Customer Success professional blending operations, communication, and data-driven improvements.

Brazil

Message

What I'm looking for

I’m looking for a role where I can own customer support and success, improve operations, and support strategic planning using data analysis and process automation—while collaborating cross-functionally in a communicative, growth-focused team.

I build strong customer relationships through clear communication, organization, and relationship management. I’ve supported both operational and strategic processes in corporate and client-facing environments—assisting throughout the customer journey, managing communication through digital channels, and handling administrative routines.

I’m energized by work that connects day-to-day support with measurable improvement. From supporting sales processes of courses and digital products to assisting strategic planning initiatives, promotional campaigns, and internal planning, I bring analytical thinking, customer success experience, and practical support for cross-functional teams—plus hands-on experience with data analysis and process automation.

Experience

Work history, roles, and key accomplishments

Trade Marketing Intern

Unilever

Jan 2024 - Jul 2025 (1 year 6 months)

Supported strategic planning initiatives within Unilever Home Care, including promotional campaigns and market activation projects. Managed administrative and operational demands and assisted commercial action analysis and internal planning.

Trade Marketing Strategic Planning Promotional Activities Marketing Activations Commercial Analysis Administrative Operations Cross functional Coordination Data Analysis Excel

Customer Support Assistant

Dr. Eduardo Magalhães Clinic

Oct 2023 - Oct 2024 (1 year)

Provided customer support for students, clients, and patients, assisting throughout the customer journey and operational workflows. Managed digital communications and administrative routines, supporting course sales and relationship management.

Customer Support Customer Service & Customer Success Digital Communication Administrative Support Workflow Management Sales Support Relationship Management Operational Support

Technology Intern

Alpargatas

Jan 2023 - Aug 2023 (7 months)

Assisted data analysis and process automation initiatives and provided operational support for internal platforms and systems. Supported bug fixing, tracked technical demands, and organized internal processes with cross-functional teams.

Data Analysis Process Automation Technical Support Technical Demand Tracking Operations & Support Internal Systems Workflow Documentation

Marketing Director

FIA Júnior Business Consulting

Jan 2022 - Present (4 years 4 months)

Coordinated team activities and marketing project demands, including strategic planning and campaign organization. Managed meetings and cross-department communication and developed marketing and communication strategies.

Marketing Strategy Campaign Planning Strategic Planning Leadership Team Coordination Stakeholder Management Meeting facilitation Communication Strategy

General Analyst

FIA Júnior Business Consulting

Jan 2021 - Present (5 years 4 months)

Supported multiple departments, including Marketing, HR, Finance, and Projects, with administrative and operational organization. Participated in strategic planning and operational activities across teams.

Business Consulting Strategic Planning Administrative Support Operational Support Marketing Support HR Support Finance Support