Open to opportunities

davi sepulvida

@davisepulvida

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Customer Success Professional with expertise in client relationship management.

Brazil

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What I'm looking for

I am looking for a role that fosters growth, values client relationships, and encourages innovative solutions.

As a dedicated Customer Success Professional, I excel in managing client relationships and ensuring a positive experience through proactive communication and continuous support. My role at Project TRD has allowed me to analyze client feedback and satisfaction metrics, leading to significant process improvements that enhance retention and engagement.

With a strong background in marketing and administrative support, I have developed and optimized CRM workflows, implemented marketing automation strategies, and collaborated with product and sales teams to identify opportunities for enhancing customer experiences. My commitment to delivering continuous value is reflected in my ability to create personalized campaigns that educate clients and foster long-term relationships.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Developer

Current

Project TRD Pro

Feb 2021 - Present (4 years 3 months)

Managed client relationships through proactive communication and continuous support, ensuring a positive and personalized experience. Analyzed client feedback and satisfaction metrics to implement process improvements, contributing to increased retention and engagement. Developed and optimized CRM workflows to better serve client needs, enhancing communication and tracking of their journeys.

CRM HubSpot Marketing Automation Customer Service Problem Solving Communication Client Relationship Management Process Improvement Workflow Optimization Customer Education

Administrative Assistant

JKS Real Estate

Feb 2023 - Present (2 years 3 months)

Updated and maintained property management systems through the CRM used by the real estate agency. Provided customer service, document management, and administrative support. Interacted with notaries for signature recognition.

CRM Customer Service Document Management Administrative Support Property Management Notary Interaction

Marketing Assistant

HBW Group

Mar 2020 - Present (5 years 2 months)

Performed administrative tasks to ensure the functionality of activities within the department. Updated spreadsheets, databases, invoice entries, and drafted and published online and offline content on the company website and its respective digital media channels.

Spreadsheets Databases Content Creation Digital Media

Marketing Assistant

Chevrolet Absoluta

Nov 2019 - Present (5 years 6 months)

Developed, edited, and processed social media artwork according to a regional schedule following brand identity. Updated and registered information on the main website, inserted and tracked metrics to optimize online campaigns on Google Ads and other sponsored media like Facebook Ads and Instagram. Created, sent, and measured the results of email marketing with a focus on lead generation.

Social Media Marketing Google Ads Facebook Ads Instagram Ads Email Marketing Lead Generation Metrics Brand Identity

Education

Degrees, certifications, and relevant coursework

Freecode Camp

Certification, Responsive Web Design

In the Responsive Web Design training, I gained knowledge of the fundamental languages used by developers in creating web pages: HTML (Hypertext Markup Language) for structuring content and CSS (Cascading Style Sheets) for design enhancement.