Open to opportunities

MARIA CRISTINA UBANA

@mariacristinaubana

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Experienced professional skilled in content moderation and customer service.

Philippines

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What I'm looking for

I am looking for a role that values process improvement and customer satisfaction, with opportunities for growth.

I am an experienced and results-driven professional with a diverse background in content moderation, customer service, insurance coordination, and business development. My ability to handle high-pressure situations and identify opportunities for process improvements has consistently contributed to organizational success. I leverage my analytical, communication, and problem-solving skills to deliver exceptional results across multiple industries.

In my recent role as a Content Moderator at Telus Digital, I moderated and analyzed content daily, ensuring strict adherence to company guidelines. I identified emerging trends and potential risks in user-generated content, proactively addressing issues before they escalated. My previous experience in customer service and insurance coordination has equipped me with the skills to manage customer relationships effectively and streamline processes, ultimately enhancing operational effectiveness.

I am ready to bring my strong work ethic, dedication, and expertise to a new role where I can continue to make a positive impact and drive success for my team and organization.

Experience

Work history, roles, and key accomplishments

Content Moderator

Telus Digital

Nov 2023 - Feb 2025 (1 year 3 months)

Moderated and analyzed content daily, ensuring strict adherence to company guidelines and compliance standards. Identified emerging trends and potential risks in user-generated content, helping to proactively address issues before they escalated.

Content Moderation Quality Assurance Compliance Risk Management User Experience

Customer Service Advisor

Concentrix Daksh Services Philippines Corporation

Sep 2022 - Jun 2023 (9 months)

Provided comprehensive solutions for Telco accounts, addressing billing, activation, technical support, retention, and collections through instant messaging. Played a key role in identifying customer needs and recommending tailored solutions.

Customer Service Technical Support Billing Customer Relationship Management Troubleshooting Problem Solving Customer Satisfaction

Insurance Coordinator

Archipelago Philippine Ferries Corporation (FASTCAT)

Apr 2018 - Jan 2021 (2 years 9 months)

Managed the insurance portfolio for company assets, including marine hull, motor, fire, group personal accident, travel insurance, and HMO. Coordinated insurance renewals and payments, ensuring no lapses in coverage and saving the company approximately 10% in renewal premiums through strategic negotiation.

Claims Processing Risk Management Renewals Negotiation Marine Hull Insurance Compliance

Account Officer

World Partners Insurance Broker

Jul 2012 - Feb 2015 (2 years 7 months)

Developed new business and retention accounts, strengthening relationships with existing clients through personalized service. Managed the complete sales cycle, from prospecting and acquiring new clients to servicing existing accounts and addressing claims.

Business Development Client Relationship Management Sales Cycle Management Account Management Prospecting Claims Management Customer Retention

Sales Counselor

Ayala Plans Inc.

Aug 2000 - Jan 2005 (4 years 5 months)

Promoted and sold education and retirement plans to clients, generating consistent business growth and establishing long-term client relationships. Identified customer needs and recommended tailored financial solutions.

Sales Financial Planning Client Relationship Management Retirement Planning Business Growth Customer Service

Financial Consultant

Ayala Life Assurance Company

Jul 1999 - Mar 2001 (1 year 8 months)

Initiated and developed business accounts for life insurance and educational plans. Conducted informative customer orientations on insurance products, resulting in increased awareness of benefits and a higher sales conversion rate.

Business Development Life Insurance Products Product Knowledge

Warranty Processor

PGA Cars Incorporated

Nov 1998 - Mar 1999 (4 months)

Processed warranty claims and ensured compliance with company policies and manufacturer guidelines. Streamlined claim processing procedures, reducing administrative errors by 10%.

Warranty Processes Compliance Reporting Process Improvement Data Management Administrative Support Quality Assurance

Warranty Clerk

Asian Carmakers Corporation

Apr 1997 - Jan 1998 (9 months)

Managed records, filed warranty documents, and supported the warranty processing team in handling claims. Contributed to the efficient handling of warranty claims across the BMW dealer network.

Warranty Processes Administrative Support Team Collaboration Data Entry Dealer Network Support

Education

Degrees, certifications, and relevant coursework

Philippine Christian University

Bachelor of Science, Computer Education

Studied Computer Education at Philippine Christian University. The curriculum focused on foundational computer science principles and educational methodologies.