At Asurion, I handle device insurance claims for U.S. customers and cross-sell home technology protection plans. I exceeded the 4.1% sales target by over 50%, reaching 6.7%+ monthly, and was a top performer every month.
At MedHub, I served as the direct case manager for attorneys at partner law firms and the primary contact for medical providers. I scheduled patient onboarding and treatment appointments and managed case documentation in line with HIPAA; streamlining onboarding and scheduling shortened the time from intake to case progression.
At Lean Staffing – Echo Global Logistics, I supervised 100+ employees across four teams and worked directly with the Operations Manager on priorities and follow-ups. I designed and implemented a shipment tracking dashboard that reduced client inquiry response time by 25% and improved KPI visibility.
Earlier, I supervised approximately 40 representatives at Teleperformance and handled healthcare provider, insurer, and patient coordination at Concentrix. I bring experience supporting U.S.-based clients, attorneys, and operations managers, along with English and Spanish fluency.
