Open to opportunities

diana rojas

@dianarojas

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Experienced administrative assistant delivering reliable executive support.

Colombia

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What I'm looking for

I seek a role providing executive or administrative support where I can apply bilingual communication, billing/collections expertise, and process improvement to enhance client experience and operational efficiency.

I am an administrative professional with over three years supporting leadership, customer service teams, and billing departments across healthcare and service industries.

I specialize in scheduling, billing and collections, client communications, and maintaining compliant medical and office records. I consistently improve office operations and streamline processes to enhance team efficiency.

My recent roles include medical administrative support using eClinicalWorks and Intergy, high-volume collections where I achieved $40,000 collected in a single month, and executive assistant duties managing bookings, invoicing, and client relations.

I work bilingually in English and Spanish, adapt quickly to new tools like Slack, ClickUp, Notion and GHL, and bring strong negotiation, emotional intelligence, and time-management skills to every team I support.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

The Move Miami Podcast Studio

Dec 2024 - Present (9 months)

Provided executive-level administrative and billing support, managed bookings and invoicing, improved client communication and collections, and maintained organized operational records for studio executives.

Invoicing Collections Google Calendar Slack ClickUp Notion GoHighLevel

Billing Administrative Assistant

Alorica

May 2024 - Dec 2024 (7 months)

Handled billing collections and customer negotiations for ADT Pro Home Security, achieving $40,000 monthly collections target while resolving payment disputes and coordinating with technical support.

Collections Customer Service Billing Account Reconciliation

Administrative Assistant

Desk Virtual Solutions

Aug 2023 - May 2024 (9 months)

Managed scheduling and patient communications for pediatric services across two offices, maintained HIPAA-compliant medical records, and produced bilingual reports to streamline office workflows.

Scheduling Intergy HIPAA Medical Records Management Reporting

Education

Degrees, certifications, and relevant coursework

Colegio Bilingüe Lancaster

High School Certificate, General Secondary Education

2017 - 2022

Grade: 4.70/5.00

Activities and societies: Bilingual program, extracurricular involvement

Completed High School Certificate with recognition for academic performance and extracurricular involvement; studied in a bilingual program with proficiency in English and Spanish.