At Source Elements, I provided technical support for Source Connect and other audio/video SaaS products, resolving 40 customer cases per week by email and phone. I also handled subscription renewals and cancellations, and coached customers on workflows and product features.
Across customer service roles at Logicall, AT&T and Instacart, I processed cancellations, activations, refunds, and returns, and troubleshot customer issues. As a freelance audiovisual producer and voice artist, I manage client projects from requirements through final delivery; I also teach audio fundamentals and voice editing at A Voz Academia.
