Open to opportunities

Catalina 88

@catalina88

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Customer support specialist with a passion for digital animation.

Colombia

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What I'm looking for

I seek a role that fosters creativity and offers opportunities for professional growth in digital marketing and customer support.

I am a dedicated Customer Support Specialist currently honing my skills in Digital Animation at SENA in Bogotá, Colombia. With a strong background in customer service, I have effectively acted as the primary point of contact for clients at Edunext, delivering prompt and accurate support through various channels. My role involves troubleshooting technical issues, performing routine system checks, and developing comprehensive documentation to enhance our knowledge base.

In addition to my technical support expertise, I have collaborated with marketing teams to create engaging multimedia content, including animations and social media assets. My experience as a Content Moderator at Teleperformance has further refined my attention to detail and ability to maintain compliance with company policies. I thrive in dynamic environments and am committed to providing exceptional service while continuously seeking opportunities for professional growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Edunext

Jan 2023 - Present (2 years 4 months)

Act as the primary point of contact for client inquiries, delivering prompt and accurate support through multiple channels. Troubleshoot technical issues, perform routine system checks, and develop documentation and instructional videos. Collaborate with marketing to create multimedia content and ensure quality assurance during website migrations.

Customer Support Technical Troubleshooting Project Management Quality Assurance Video Content Documentation Communication Problem Solving CRM

Customer Service & Appointment Setter

Foundever

Jan 2023 - May 2023 (4 months)

Supported U.S. recruitment processes by managing application forms and guiding candidates through resume preparation. Ensured a seamless candidate experience through clear communication and maintained accurate records in the CRM system.

Customer Service Recruitment Communication CRM Management Problem Solving Technical Support

Content Moderator

Teleperformance

Dec 2021 - Sep 2022 (9 months)

Reviewed and moderated Facebook content to ensure compliance with company policies. Provided feedback to maintain platform standards and documented flagged cases for transparency.

Content Moderation Compliance Feedback Documentation User Support Policy Development Communication

Customer Service & Tech Support Representative

Sitel Group

Dec 2020 - Sep 2021 (9 months)

Delivered technical support for Shark Ninja products, addressing customer concerns and maintaining high satisfaction. Managed inventory revisions and assisted in tracking customer order statuses.