I've supported customers at Concora Credit, Enercare, and through my independent freelance work, handling account management, fraud claims, technical issues, scheduling, sales, and service delivery.
At Concora Credit, I maintained a 94+/100 CSAT score while managing 80+ customer interactions daily during restructuring and leadership changes. At Enercare, I coordinated home maintenance services across Ontario and generated 5+ home protection plan sales per day by matching coverage to customer needs.
I've also run an online audio software business and coordinated technical requirements for a private live event, managing client communication, logistics, equipment, and on-site issue resolution.
