Open to opportunities

Juan Guillermo Ramirez Silva

@juanguillermoramirez

Message

I improve customer experiences and AI interactions through support, response evaluation, and product optimization.

Colombia

Message

At Solvo Global, I support users while evaluating AI-generated responses and helping refine interactions for more accurate, relevant, and user-friendly experiences.

Previously, I supported players for a leading gaming company at Concentrix, resolving gameplay, account recovery, refund, technical, and customer-service inquiries. I also bring a background in music production, recording, editing, mixing, mastering, and live sound.

Experience

Work history, roles, and key accomplishments

Current

Music Producer

Current

Freelance

Worked as Music Producer at Freelance.

Customer Support & AI Optimization Specialist

Solvo Global

Jun 2025 - Aug 2026 (1 year 2 months)

Provided customer support to users while contributing to the improvement and optimization of AI systems. Evaluated AI-generated responses, identified areas for improvement, and helped refine interactions to deliver more accurate, relevant, and user-friendly experiences.

Customer Service Agent

Concentrix

Nov 2020 - Dec 2023 (3 years 1 month)

Provided customer support for a leading gaming company, assisting players with gameplay issues, account recovery, refunds, and general technical and customer inquiries. Helped resolve player concerns while delivering a positive and efficient gaming experience.