Open to opportunities

Dwan Justin

@dwanjustin

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Customer-focused service professional with strong administration, sales, and front-desk expertise.

Saint Lucia

Message

What I'm looking for

I seek a customer-facing administrative role where I can apply my service, organization, and basic accounting skills in a collaborative, client-focused environment.

I am a customer-focused service professional with experience in customer service, front-desk administration, sales, and basic accounting across hospitality and BPO settings. I have a formal background in Business Administration and practical training in hospitality roles including butler coordination and front office duties.

I consistently deliver organized, timely support—handling accounts, payments, bookings, payroll records, and daily cash reporting—while maintaining positive client interactions and efficient reception operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

Itel BPO

Aug 2022 - Present (3 years 1 month)

Handles customer accounts, payments, payment arrangements and refunds, improving account resolution efficiency across the portfolio.

Customer Service Payments Processing Account Management Refunds Phone Support CRM Time Management Communication

Gym Administrator

Soufriere Fitness Center

Aug 2018 - Aug 2022 (3 years 11 months)

Managed front-desk operations including client reception, calls handling, inquiries and maintaining an organized reception area to improve member experience.

Client Reception Customer Service Scheduling Organization Facility Management

Office Assistant

Treasure Tours Ltd

Apr 2018 - Jul 2018 (3 months)

Managed tour logistics and performed basic accounting including recording income, expenses and payroll for Treasure Tours and Marie's Local Cuisine.

Bookkeeping Payroll Customer Service Record keeping

Boutique Attendant

Ladera Resort & Spa

Dec 2011 - Jan 2012 (1 month)

Sold boutique products and prepared daily cash reports before and after each shift to ensure accurate retail accounting and inventory control.

Retail Sales Customer Service Reporting

Education

Degrees, certifications, and relevant coursework

University of the West Indies (short course)

Certificate, Customer Service

2013 - 2013

Completed a Certificate course titled Introduction to Customer Service at the University of the West Indies in 2013.

Sir Arthur Lewis Community College - Southern Extension

Associate Degree, Business Administration

2002 - 2007

Completed an Associates Degree in Business Administration at Sir Arthur Lewis Community College Southern Extension between 2002 and 2007.

Soufriere Comprehensive Secondary School

CXC Certificate, General Secondary Education

Obtained CXC Certificates in Office Administration, Social Studies, Electronic Document Preparation & Management, Mathematics, Principles of Business, and English.