MA
Open to opportunities

Maria Asimidou

@mariaasimidou

Eager professional targeting a career in informatics and customer support.

Greece

What I'm looking for

I am looking for a role that fosters growth in informatics and customer service.

My name is Maria Eleni Asimidou, and I am an enthusiastic young professional with a strong foundation in customer support and a keen interest in informatics. Currently, I work at Teleperformance GR as a Customer Support Agent, where I address customer inquiries and provide technical assistance for appliance-related issues. My role involves troubleshooting, billing inquiries, and ensuring customer satisfaction across various regions, including Great Britain, Ireland, and the US.

In addition to my customer support experience, I have interned at Datalabs Educational Center, where I engaged with students and contributed to various projects. My diverse background also includes interpreting and translating services for BMW Hellas, as well as photography, where I have honed my skills in client interaction and sales. I am committed to continuous learning and development, aiming to acquire new skills in the informatics field.

Experience

Work history, roles, and key accomplishments

TG
Current

Customer Support Agent

Teleperformance GR

Oct 2021 - Present (3 years 7 months)

As a Customer Support Agent, I address customer inquiries via calls and emails, providing technical assistance for appliance issues. I also handle billing inquiries, schedule appointments, and manage customer records in CRM tools to ensure satisfaction across Great Britain, Ireland, and the US.

SA
Current

Transcriber

Sigma AI

Mar 2024 - Present (1 year 2 months)

In my role as a Transcriber, I transcribe audio recordings into written documents, ensuring accuracy through error detection, editing, and proofreading.

MS
Current

Interpreter

MSX

Oct 2020 - Present (4 years 7 months)

As an Interpreter, I provide real-time interpreting and translation services during warranty audits for BMW Hellas, facilitating communication between auditors and representatives.

SE
Current

Photographer

Self Employed

Aug 2011 - Present (13 years 9 months)

As a Self-Employed Photographer, I specialize in event photography, capturing high-quality images and engaging with clients to meet their photography needs.

PC

Photographer

Paphos Sea Cruises

Jul 2019 - Oct 2019 (3 months)

As a Photographer for Paphos Sea Cruises, I captured professional photographs of tourists and sold printed or digital copies as souvenirs, ensuring a positive customer experience.

Education

Degrees, certifications, and relevant coursework

International Hellenic University logoIU

International Hellenic University

Bachelor of Science, Computer Engineering

2021 -

Graduate of the Department of Computer, Informatics and Telecommunications Engineering, focusing on the principles of computer science and telecommunications.

1T

15th General Lyceum of Thessaloniki

High School Diploma, General Studies

2008 - 2011

Completed secondary education with a focus on general studies, preparing for higher education and future career opportunities.

Tech stack

Software and tools used professionally

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Maria Asimidou - Customer Support Agent - Teleperformance GR | Himalayas