Maria Asimidou
@mariaasimidou
Eager professional targeting a career in informatics and customer support.
What I'm looking for
My name is Maria Eleni Asimidou, and I am an enthusiastic young professional with a strong foundation in customer support and a keen interest in informatics. Currently, I work at Teleperformance GR as a Customer Support Agent, where I address customer inquiries and provide technical assistance for appliance-related issues. My role involves troubleshooting, billing inquiries, and ensuring customer satisfaction across various regions, including Great Britain, Ireland, and the US.
In addition to my customer support experience, I have interned at Datalabs Educational Center, where I engaged with students and contributed to various projects. My diverse background also includes interpreting and translating services for BMW Hellas, as well as photography, where I have honed my skills in client interaction and sales. I am committed to continuous learning and development, aiming to acquire new skills in the informatics field.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Teleperformance GR
Oct 2021 - Present (3 years 7 months)
As a Customer Support Agent, I address customer inquiries via calls and emails, providing technical assistance for appliance issues. I also handle billing inquiries, schedule appointments, and manage customer records in CRM tools to ensure satisfaction across Great Britain, Ireland, and the US.
Transcriber
Sigma AI
Mar 2024 - Present (1 year 2 months)
In my role as a Transcriber, I transcribe audio recordings into written documents, ensuring accuracy through error detection, editing, and proofreading.
Interpreter
MSX
Oct 2020 - Present (4 years 7 months)
As an Interpreter, I provide real-time interpreting and translation services during warranty audits for BMW Hellas, facilitating communication between auditors and representatives.
Photographer
Self Employed
Aug 2011 - Present (13 years 9 months)
As a Self-Employed Photographer, I specialize in event photography, capturing high-quality images and engaging with clients to meet their photography needs.
Intern
Datalabs Educational Center
May 2018 - Oct 2018 (5 months)
During my internship, I served as a point of contact for students, resolving inquiries and sharing information. I contributed to various projects and performed administrative tasks such as scheduling and document management.
Photographer
Paphos Sea Cruises
Jul 2019 - Oct 2019 (3 months)
As a Photographer for Paphos Sea Cruises, I captured professional photographs of tourists and sold printed or digital copies as souvenirs, ensuring a positive customer experience.
Education
Degrees, certifications, and relevant coursework
International Hellenic University
Bachelor of Science, Computer Engineering
2021 -
Graduate of the Department of Computer, Informatics and Telecommunications Engineering, focusing on the principles of computer science and telecommunications.
15th General Lyceum of Thessaloniki
High School Diploma, General Studies
2008 - 2011
Completed secondary education with a focus on general studies, preparing for higher education and future career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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