Maria Angel Garrido Merlano

Led onboarding and operational activation for 150–200 active B2B accounts across the Americas and Asia, translating commercial agreements into executable operating plans. Built a custom inventory visibility tool in Dynamics 365 and implemented automated data cross-validation that helped prevent documentation errors, while maintaining zero client and supplier churn over 3+ years.

Coordinated bulk cargo port operations for time-critical vessel loading and unloading, ensuring compliance, safety, and on-time execution across multiple stakeholders. Created pre-operational plans, tracked milestone execution, and delivered KPI reporting for port management.

Managed US logistics client support independently, resolving issues with minimal escalation through proactive communication. Tracked client activity and sales pipeline using Salesforce CRM to support business development efforts.

Handled international export shipments end-to-end, managing documentation, customs compliance, and supplier coordination across the US and Canada. Helped launch a new export project that evolved into a long-term joint venture by building operational relationships from the ground up.

Delivered high-quality customer experiences to international guests in a high-volume, multicultural environment. Built service excellence and cross-cultural communication skills while supporting daily operations.

Completed an exchange program at Valencia College in Orlando, Florida, USA.

Completed the Anthropic Claude AI Fundamentals certification.

Earned a B.S. in International Business. Completed the program at Universidad del Norte in Barranquilla, Colombia.

Completed the Harvard ManageMentor certification program through Harvard Business Publishing.