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Boudez User

@boudez

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Operations & fulfillment specialist improving logistics performance with KPI-driven automation.

Colombia

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What I'm looking for

I’m looking for a role where I can lead operations and fulfillment with KPI-driven automation—improving on-time delivery, reducing errors, strengthening vendor/carrier coordination, and guiding teams to deliver measurable, client-focused results.

I’m a strategic Operations & Fulfillment Specialist with 10+ years of experience improving international logistics through efficiency, client coordination, and data-driven decision-making. I’ve delivered measurable results like a 20% increase in on-time delivery, while reducing errors by 45% and boosting operational quality by 30%.

I lead cross-functional and remote teams to optimize workflows end-to-end—from fulfillment coordination and PO/sales order management to inventory reconciliation, vendor/carrier coordination, and shipment scheduling (FTL/LTL). In recent roles, I directed a 10-member operations team and maintained a 98% on-time delivery rate for high-volume U.S. accounts.

I combine operations leadership with strong tooling and reporting: KPIs, automation, and advanced Excel to spot bottlenecks and standardize execution. With an MBA and a Master’s in Multimodal Transport Management, I focus on process improvement, regulatory-compliant documentation, and continuous operational excellence.

Experience

Work history, roles, and key accomplishments

Operations Coordinator

Flexitank Inc

Dec 2023 - Jul 2025 (1 year 7 months)

Directed a 10-member operations team covering end-to-end logistics and complex issue resolution for key U.S. accounts, maintaining peak service quality. Implemented data-driven KPIs to improve operational efficiency by 10%, restructured shipment scheduling and renegotiated vendor contracts to accelerate delivery timelines by 20%, and sustained a 98% on-time delivery rate.

Logistics Coordination KPI Tracking Data Driven Vendor Management Ship Schedule Team Leadership Process Improvement

Operations Coordinator

Stolt Tank Containers

Jul 2022 - Oct 2023 (1 year 3 months)

Optimized transportation and dispatch protocols, reducing logistical issues by 20% through comprehensive registration workflows. Built a rigorous shipment documentation process maintaining 100% regulatory compliance and improved operational quality by 30% using real-time tracking and KPI monitoring.

Dispatch Regulatory Compliance KPIs Data Tracking Workflow Automation

Logistics Coordinator

Lean Solutions Group

Jul 2019 - Jun 2022 (2 years 11 months)

Improved pickup logistics efficiency by 20% by designing and executing a vendor coordination strategy that eliminated idle time and prioritized on-time collections. Automated reporting data collection to reduce manual reporting time by 20% and cut shipment data errors by 45% via standardized interdepartmental workflows and centralized communication.

Vendor coordination Data Quality Management Centralized Communication Continuous Improvement

Customer Service Consultant

SGS Colombia Holding S.A.S

May 2017 - Jul 2019 (2 years 2 months)

Led targeted training for a 10-member team, reducing client wait times by 40%. Launched a proactive client follow-up system to reduce response times to under 24 hours and increase satisfaction by 20%, while managing 200+ daily inquiries with a 95% resolution rate within 24 hours.

Customer Service Operations Follow Up Systems KPI Tracking Process Improvement

Intern

Colombian Consulate in Madrid

Apr 2014 - Oct 2014 (6 months)

Processed 200+ visa and passport applications weekly, consistently meeting a strict 48-hour turnaround through meticulous workflow management. Improved citizen satisfaction to 90% by resolving complex client concerns and enabling clear communication between the consulate and the public.

Case Processing Workflow Management Client Communication Quality Assurance

Logistics Coordinator

V&D Store S.A.S

Mar 2013 - Apr 2014 (1 year 1 month)

Engineered a centralized inventory management system that optimized stock levels and reduced stockouts by 20% within the first year. Rebuilt tracking and data integrity protocols to achieve an 80% decrease in shipping record discrepancies.

Inventory Management Data Integrity Tracking Systems Process Engineering Supply Chain Coordination