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Johana Padilla

@johanapadilla

Export Documentation Supervisor at RICOVA S.A.S.; optimized a document platform, reducing preparation and correction times by 60%.

Colombia

Message

At RICOVA S.A.S., I supervise ocean export documentation operations and coordinate a four-member team. I work with international clients, shipping lines, freight forwarders, and internal teams to keep documentation accurate, compliant, and moving on time.

I partnered with the Process Improvement department to optimize the document generation platform, reducing manual preparation and correction times by 60%. I also handle escalations involving B/L amendments, destination changes, B/L splits, Shipping Instructions, and documentation releases.

Before becoming Export Documentation Supervisor, I worked as an Export Documentation Analyst and Customer Service Representative at RICOVA S.A.S. I prepared and reviewed export document sets, coordinated approvals and releases, audited carrier freight invoices, and supported bookings and shipment tracking.

Experience

Work history, roles, and key accomplishments

Current

Export Documentation Supervisor

Current

RICOVA S.A.S.

Jan 2024 - Present (2 years 9 months)

Supervise and coordinate ocean export documentation operations, ensuring high accuracy, regulatory compliance, and timely delivery for approximately 100–120 shipments per month. Coordinate a 4-member documentation team and partner with Process Improvement to achieve a 60% reduction in manual preparation and correction times.

Export Documentation Analyst

RICOVA S.A.S.

Feb 2019 - Dec 2023 (4 years 10 months)

Managed an average volume of 60 ocean export files monthly, preparing and reviewing complete document sets to ensure strict accuracy and compliance. Coordinated B/L corrections, document approvals, and releases with shipping lines, freight forwarders, and destination agents, and audited carrier freight invoices.

Customer Service Representative

RICOVA S.A.S.

Mar 2018 - Jan 2019 (10 months)

Supported ocean export operations by managing bookings, itinerary tracking, and shipping instructions, communicating regularly with carriers and vendors to maintain timely cargo movement. Managed purchase and sales orders within Microsoft Dynamics NAV and coordinated container pickup and delivery with drayage/transport providers.