I'm looking for a project management or client success role where I can own end-to-end client onboarding and implementation, build repeatable operational playbooks, and collaborate across legal, product, and technical teams to deliver on time and within scope. I thrive in remote, international environments and am available immediately on US/EU time zones.
Open to opportunities
Maria Correa Ardila
@mariacorreaardila
Project Manager & Client Success with 6 leading cross-functional onboarding, implementation, and operations initiatives in remote environments
ColombiaWhat I'm looking for
I’m a Project Manager and Client Success professional with 6+ years of experience leading client onboarding, implementation, and transition initiatives in remote, cross-functional environments across HR tech, financial services, operations, and consulting.
I build structured onboarding frameworks, facilitate kick-off meetings, and coordinate across legal, HR, finance, operations, and technical teams to deliver complex projects on time and within scope. My approach is proactive — clients and stakeholders never have to chase me for updates.
Key achievements across my career:
→ Reduced average client transition time by ~30% through a structured onboarding program at ARCA
→ Proactively cut project delays by ~25% through operational risk assessments as an independent consultant
→ Led 10+ international client projects simultaneously with 100% on-time delivery
→ Managed formal client handoffs from onboarding to steady-state operations at Velocity Global
→ Built executive Power BI dashboards translating complex data into C-suite decisions
→ Configured automated workflows in Asana and Jira to reduce manual coordination overhead
I design repeatable processes, operational playbooks, and documentation frameworks that scale. I'm self-directed, organized, and comfortable operating on US/EU time zones from Medellín, Colombia.
Tools: Asana · Jira · Salesforce · HubSpot · Power BI · Zendesk · DocuSign · Slack · Google Workspace · MS Office · NetSuite · Expensify
Languages: Spanish (Native) · English (C1/Professional) · Portuguese (B1)
Experience
Work history, roles, and key accomplishments
AR
Financial & Project Analyst
ARCA
Nov 2024 - May 2025 (6 months)
Led end-to-end lifecycle of 10+ international client onboarding projects, achieving 100% on-time delivery across legal, finance, and operations workstreams. Built a structured onboarding program that reduced average transition time by ~30% and delivered weekly Power BI status reporting to leadership.
IN
Project & Operations Consultant
Independent
Mar 2023 - Nov 2024 (1 year 8 months)
Managed 5+ simultaneous client implementation engagements with structured project plans covering milestones, dependencies, and deliverables. Developed repeatable onboarding frameworks and operational playbooks, and performed risk assessments that reduced project delays by ~25%.
VG
Customer Account Associate
Velocity Global
Apr 2022 - Jan 2023 (9 months)
Coordinated international client onboarding across 4 cross-functional teams and delivered all milestones on schedule. Owned client handoffs into steady-state operations and managed offboarding processes using Jira workflows and weekly status reporting.
MA
Source Specialist
ManpowerGroup
Nov 2021 - Apr 2022 (5 months)
Coordinated multi-client project workflows by managing stakeholder communication, delivery timelines, and documentation across concurrent accounts. Redesigned documentation and QA processes, reducing errors by ~20% and improving delivery consistency.
UP
Customs Brokerage Administration
UPS
Aug 2020 - Nov 2021 (1 year 3 months)
Managed complex international client operations by coordinating cross-stakeholder teams to ensure compliance, service continuity, and on-time delivery. Maintained audit-ready records for 100+ accounts, supporting regulatory compliance and operational excellence.
VS
Data Analyst & QA Specialist
Vensure Employer Services
Oct 2018 - Aug 2020 (1 year 10 months)
Produced KPI dashboards and weekly performance reports for senior leadership to enable data-driven decisions across a portfolio of client accounts. Identified workflow inefficiencies and implemented process improvements that reduced error rates and increased operational output quality.
Education
Degrees, certifications, and relevant coursework
Pontificia Universidad Javeriana
Diploma in University Teaching, University Teaching
Completed a Diploma in University Teaching at Pontificia Universidad Javeriana.
EAFIT
Postgraduate in Project Management, Project Management
Completed a Postgraduate program in Project Management at EAFIT.
EAFIT
Diploma in Project Management (PMP-oriented), Project Management
Completed a PMP-oriented Diploma in Project Management at EAFIT (PMI-oriented).
EAFIT
Bachelor’s in International Business and Political Science, International Business and Political Science
Earned a Bachelor’s in International Business and Political Science with a project management focus at EAFIT.
Universidad Carlos III de Madrid
Master’s in Management, Management
Earned a Master’s in Management from Universidad Carlos III de Madrid.
Availability
Open to opportunities
Location
ColombiaAuthorized to work in
Salary expectations
22k+ USD
Social media
Job categories
Skills
Project ManagementClient OnboardingImplementation ManagementTransition ManagementProcess StandardizationKick Off Meeting FacilitationStakeholder ManagementPower BIDashboardingRisk AssessmentWorkflow DocumentationWorkflow AutomationJiraAsanaDocusignSlackZendeskNetSuiteExpensifyHRISExcelGoogle WorkspaceMicrosoft Office SuiteCross Functional CollaborationProcess Improvement
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