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Margot Debeyre

@margotdebeyre

Customer Experience Coordinator at Le Petit Ballon, improving wine customers’ experience through feedback analysis and service coordination.

Spain

Message

At Le Petit Ballon, I advised and supported customers in the wine industry across email, phone, and chat. I also sold subscriptions and products through the online shop and gathered customer feedback to help improve satisfaction.

As Customer Experience Coordinator, I worked with marketing, sales, customer service, operations, and product teams to support a smooth, consistent customer experience. I contributed to training and onboarding on customer experience best practices.

Earlier, at Raytheon, I supported training administration and customer service, including learning-platform data management, reporting, and ticket escalation. At SELLBYTEL Group Spain, I supported agents, monitored calls, and handled customer inquiries through social media.

Experience

Work history, roles, and key accomplishments

Current

Customer Happiness Coordinator

Current

Le Petit Ballon

Nov 2021 - Present (4 years 11 months)

Advising and supporting customers in the wine industry via email, phone, and chat. Selling subscriptions and products through the online shop, collecting feedback to increase customer satisfaction, and testing user experience design.

Customer Support Sales Feedback Analysis User Experience Testing Cross Functional Collaboration

Customer Experience Coordinator

Le Petit Ballon

Dec 2023 - Feb 2026 (2 years 2 months)

Ensuring a smooth, consistent, and high-quality customer experience. Collaborating with marketing, sales, customer service, operations, and product teams, and contributing to training and onboarding on customer experience best practices.

Customer Experience Cross functional Coordination Training Onboarding

Training Administrator

Raytheon

Mar 2021 - Oct 2021 (7 months)

Managed data in learning platforms for the automotive industry, performed administrative duties related to training management, and delivered training consultancy services to customers.

Data Management LMS Training Administration Customer Support Reporting

Customer Service Administrator

Renault

Aug 2018 - Mar 2021 (2 years 7 months)

Handled inquiries and complaints, performed B2B sales and outbound sales campaigning, escalated tickets, and provided administrative support to trainers.

Customer Service B2B Sales Ticket Escalation Administrative Support Microsoft Office

DTC Senior Agent

SELLBYTEL Group Spain

Dec 2017 - Aug 2018 (8 months)

Supported agents, monitored calls, updated DTC procedures, solved order issues, and delivered weekly and monthly reporting.

Team Support Call Monitoring Reporting Order Management

Brand Ambassador

SELLBYTEL Group Spain

Sep 2016 - Oct 2017 (1 year 1 month)

Attended customer posts on Facebook for four brands, solved customer doubts and complaints, and ensured contractual SLA and brand image representation.

Social Media Management Customer Service SLA Compliance Brand Representation

Receptionist

Camping Sant Miquel

Jun 2014 - Aug 2015 (1 year 2 months)

Adapted language for clients, guided customers based on interests, promoted area activities, sold touristic services, and ensured smooth stays.

Customer Service Multilingual Sales Problem Solving

Agent, Consumer Service

SELLBYTEL Group Spain

Oct 2014 - May 2015 (7 months)

Provided first-level technical support and presales for the food industry, developed customer relationships to increase sales, and captured data in CRM.

Technical Support Pre Sales CRM Customer Relationship Management