Algira Martinez
@algiramartinez
I improve customer operations, workflows, and service performance in travel.
SpainWhat I'm looking for
I've supported travel and hospitality operations at San Services, a subsidiary of Unique Travel CORP representing Sandals & Beaches Resorts. As Customer Service Manager, I led six representatives, coordinated workflows, handled escalations, and maintained service quality.
I reduced an order backlog from approximately 2,000 to 300 by redesigning workload distribution and implementing performance KPIs. I also created process documentation and training materials while coaching team members.
Across customer service and e-marketing roles, I've resolved order and operational issues, coordinated campaign workflows, monitored performance, and worked closely with internal stakeholders to deliver accurately and on time.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
San Services, S.DE R.L.
Jan 2024 - Dec 2026 (2 years 11 months)
Led a team of 6 customer service representatives, coordinating workflows and ensuring service quality. Monitored KPIs and identified bottlenecks to improve workload distribution and team performance.
Education
Degrees, certifications, and relevant coursework
UNITEC
Bachelor of Science, Hospitality Management
2008 - 2014
Pursued a degree in Hospitality Management at UNITEC from 2008 to 2014.
Availability
Location
SpainAuthorized to work in
Job categories
Skills
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