Alex Marco Díaz
@alexmarcodaz
I build strong client relationships through communication, customer experience, sales, and public relations.
SpainWhat I'm looking for
I’ve built my career around communication and meaningful relationships across travel, customer experience, sales, and public relations. At UOC, I create and adapt content, develop multichannel marketing and PR strategies, and coordinate activities across four accounts.
I’ve maintained customer satisfaction above 90% at Europcar and above 95% at Airbnb, while resolving complex cases through active listening and negotiation. My experience supporting VIP guests at Mobile World Congress and supervising multicultural teams has strengthened my practical, client-focused approach.
Experience
Work history, roles, and key accomplishments
VIP Guest Relations Assistant
Mobile World Congress
Jan 2023 - Jan 2026 (3 years)
Managed real-time requests with professionalism and discretion, assisting Huawei executives and VIP guests throughout the event.
Advised international customers and provided tailored sales solutions, maintaining a customer satisfaction score above 90%.
Restaurant Supervisor
Solera
Jan 2020 - Jan 2024 (4 years)
Supervised team and managed cross-department communication, prioritizing tasks and supporting the team in a multicultural environment.
Managed complex cases through active listening and negotiation, consistently maintaining a customer satisfaction score above 95%.
E-commerce Customer Experience Advisor
Probikeshop
Jan 2018 - Jan 2019 (1 year)
Developed templates that increased productivity by 30%, trained new customer advisors for the Spanish-speaking market, and resolved logistics issues with warehouses and transport partners.
Communications & PR Intern
UOC
Jan 2026 - Present (8 months)
Developed multichannel marketing and PR strategies, and planned and monitored activities across four accounts.
Education
Degrees, certifications, and relevant coursework
Universitat Oberta de Catalunya
Bachelor's Degree, Communication and Public Relations
2023 -
Pursuing a Bachelor's Degree in Communication and Public Relations, with expected completion in 2026.
Brighton Metropolitan College
ILM Level 3 Certificate, Leadership and Management
Earned the ILM Level 3 Certificate in Leadership and Management.
Wall Street English
Business English Certificate (BULATS), Business English
Earned the Business English Certificate (BULATS).
Université Catholique de l’Ouest
French B2 Certificate, French Language
Earned a French B2 Certificate.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
Skills
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