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Margherita Capriglione

@margheritacapriglion

AI enablement leader at Booz Allen Hamilton who built its first Experience Design Service and scaled AI adoption.

United States
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At Booz Allen Hamilton, I built the firm's first Experience Design Service, creating a scalable enablement model for more than 200 product, service, and platform owners. I also scaled AI adoption through an 80+ member AI Champions Network and introduced the “AI Skills Onion for Leaders” framework.

As Web Experience Product Lead & Service Owner at Booz Allen Hamilton, I defined the enterprise intranet strategy and product roadmap for an experience serving more than 28,000 monthly visitors. I led redesigns and completed the migration of 68 priority sites to the Microsoft 365 Government Cloud.

At Mondelez International, I drove Microsoft Teams and Microsoft 365 Copilot adoption across a 91,000+ employee workforce, with programs that increased operational efficiency by 25%. I also built the “Power It Up” adoption ecosystem, which grew to more than 1,200 technology champions and 3,000 monthly training participants.

Earlier at Mondelez International, I led North America IT collaboration initiatives that delivered more than 200 internal websites and SharePoint solutions. I hold an MBA in Management Information Systems from Hagan School of Business, Iona University, and a BA in Communications, Advertising/Marketing from Iona University.

Experience

Work history, roles, and key accomplishments

Booz Allen Hamilton logoBH

Web Experience Product Lead & Service Owner

Apr 2024 - Nov 2025 (1 year 7 months)

Led the team managing the corporate intranet and suite of employee engagement applications, overseeing product management, governance, user research, and UX/UI. Created a centralized intranet experience serving more than 28,000 monthly visitors and completed migration of 68 priority sites in 8 months.

Mondelez International logoMI

Global Digital Change, Adoption & Communications Lead

Aug 2016 - Feb 2024 (7 years 6 months)

Led a global team driving digital dexterity improvements for a 91,000+ employee workforce, focusing on technology adoption, change management, and AI capabilities. Drove Microsoft Teams and Copilot adoption, increasing operational efficiency by 25%, and built an award-winning adoption ecosystem with 1,200+ technology champions.

Mondelez International logoMI

NA IT Collaboration Lead, Solution Process & Marketing Ops Deployment

Oct 2012 - Aug 2016 (3 years 10 months)

Led North America IT Internal Collaboration domain, delivering 200+ internal websites and SharePoint solutions. Directed SharePoint solution strategy, governance, and implementation, and strengthened executive sponsorship and adoption through leadership education and change enablement programs.

Education

Degrees, certifications, and relevant coursework

Iona University logoIU

Iona University

M.B.A., Management Information Systems

M.B.A. in Management Information Systems from the Hagan School of Business at Iona University.

Iona University logoIU

Iona University

B.A., Communications

B.A. in Communications with a focus on Advertising and Marketing from Iona University.

Tech stack

Software and tools used professionally

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