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Janice Thorne

@janicethorne

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Director of IT Productivity, focused on transformational AI for Workforce productivity

United States

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What I'm looking for

I seek a role that fosters innovation and collaboration, emphasizing user empowerment and digital transformation.

I am a dedicated IT professional with extensive experience in driving digital transformation through Human-Centered Design methodologies. My focus on user empowerment has been instrumental in successfully rolling out Microsoft Copilot and enhancing digital strategies across organizations. I have a proven track record of engaging teams and stakeholders to implement innovative solutions that integrate various technologies, including cloud services, AI, and automation.

In my current role as Director of IT Productivity at Catalent Pharma Solutions, I lead a team of developers and technical experts to define and implement architectures for solutions that meet business needs. My leadership has resulted in significant cost savings and improved operational efficiency. I am passionate about fostering collaboration and have initiated programs such as global hackathons and training initiatives that empower users and enhance productivity.

Experience

Work history, roles, and key accomplishments

Current

Director, IT Productivity

Current

Catalent Pharma Solutions

Mar 2023 - Present (2 years 3 months)

Leading a team to define architectures for solutions and accelerators, engaging with business partners to design end-to-end solutions integrating cloud, AI, and automation technologies. Responsible for investment planning and execution.

Cloud Architecture Integration Team Leadership Solution Design Stakeholder Engagement

Sr. Manager, Collaboration Services

Catalent Pharma Solutions

Mar 2023 - Mar 2024 (1 year)

Managed M365 Administration, SharePoint, Teams, and Power Platform. Launched global hackathons and created user empowerment initiatives, achieving significant cost savings and modernizing collaboration tools.

SharePoint Teams Power Platform Vendor Management Training Development

Sr. Collaboration Service Manager

Bill and Melinda Gates Foundation

Sep 2010 - Mar 2022 (11 years 6 months)

Developed strategic collaboration solutions and managed the suite of collaboration tools. Established governance and oversight for collaboration services, ensuring usability and efficiency.

Governance Strategy Process Mapping User Training Metrics Analysis SharePoint Online Exchange Online

Program Manager

Microsoft Corporation

Jun 2010 - Sep 2010 (3 months)

Created training materials and documentation for Xbox Community Support processes, facilitating training for new concepts and content.

Training Development Documentation Community Facilitation Xbox Publishing

Operations Technician – SharePoint & Business Systems

Bill and Melinda Gates Foundation (through Apex Systems, Inc

Jun 2009 - Jun 2010 (1 year)

Assisted in the administration of an enterprise-wide intranet, designed user team sites, and created technical documents for knowledge management.

Workflow Design Technical Documentation Knowledge Management User Support

Education

Degrees, certifications, and relevant coursework

Cleveland State University

Graduate Level Classes, Computer Information Systems

2006 - 2007

Completed graduate level classes in Computer Information Systems and Business, focusing on advanced concepts and practices in technology and management.

Baldwin-Wallace College

Bachelor of Arts, Psychology and English

1987 - 1991

Earned a Bachelor of Arts degree with a focus on Psychology and English, emphasizing critical thinking, communication skills, and understanding human behavior.