At NSD, I directed $100M+ enterprise transformation initiatives and established an AI Center of Excellence using Generative AI, Microsoft Copilot, and governance frameworks. These efforts improved operational efficiency by 35% across North American operations.
At IAA, I translated executive objectives into product roadmaps and used Generative AI and Microsoft Copilot to automate requirements documentation, user stories, and meeting summaries. Business analysis productivity improved by 25%.
Earlier, at Blue Cross Blue Shield, Bosch, Verizon Wireless, and Fifth Third Bank, I supported healthcare, mobility, telecommunications, and banking modernization. My work included product strategy, business analysis, and Agile delivery, including mobility initiatives supporting 400,000+ global associates at Bosch.
