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Margarita Dzhantova

@margaritadzhantova1

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Technical Support Engineer at Concentrix resolving Microsoft 365 and Microsoft Teams issues for enterprise customers.

France

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What I'm looking for

I'm seeking a role where I can apply my expertise in Microsoft products and technical troubleshooting, resolve issues efficiently, and enhance user experiences through customer-focused support.

At Concentrix, I diagnose and resolve technical issues with Microsoft 365, with a focus on Microsoft Teams. I support enterprise customers by investigating cases across Windows, Mac, DNS, and hybrid environments.

I provide support by phone, email, and remote sessions, and work with engineering and escalation teams to resolve critical incidents.

At Teleperformance Portugal, I supported customers of Wish and Photobox with product inquiries, complaints, and order issues. For Photobox, I helped with order tracking, cancellations, modifications, and returns or refunds.

My background also includes social worker internships in Belgium, supporting after-school activities for children and cultural and social projects, as well as a socio-professional integration center for adults. I speak Bulgarian, French, English, and Spanish.

Experience

Work history, roles, and key accomplishments

Current

Microsoft Technical support engineer

Current

Concentrix

Jan 2021 - Present (5 years 9 months)

Diagnosed and resolved complex technical issues for Microsoft 365, focusing on Microsoft Teams, handling 2-4 new tickets plus a backlog of 15-20 cases per day. Provided multilingual support via phone, email, and remote sessions, and collaborated with cross-functional teams to drive resolution of critical incidents.

Microsoft 365 Microsoft Teams Windows MacOS DNS Hybrid Environments Teams Phone Direct Routing Auto Attendants Phone Queue MTR PowerShell Fiddler Wireshark Browser DevTools Network Tools Microsoft Connectivity Tests

Customer support for Wish

Teleperformance Portugal

Jan 2020 - Dec 2021 (1 year 11 months)

Handled product inquiries, complaints, and order issues for Wish. Provided clear and effective communication across multiple channels including email, chat, and phone.

Customer Support Order Management Communication Skills

Customer support for Photobox

Teleperformance Portugal

Jan 2020 - Dec 2021 (1 year 11 months)

Handled product inquiries, complaints, and order issues for Photobox. Developed deep understanding of photo printing services, product options, and order customization, and managed order tracking, cancellations, modifications, and returns/refunds.

Customer Support Order Management Communication Skills

Social Worker Internships

Belgium

Jan 2017 - Dec 2020 (3 years 11 months)

Organized after-school activities for children and cultural and social activities and projects. Worked at a socio-professional integration center for adults.