Bilal Gregory Sow
@bilalgregorysow
Je résous et industrialise les environnements Microsoft M365, Intune et Windows pour des organisations internationales exigeantes.
FranceWhat I'm looking for
J'interviens sur des environnements Microsoft exigeants au Luxembourg, notamment chez POST Luxembourg/DEEP pour Generali, HACA Partners, PwC via Randstad Digital et Spuerkeess.
Je traite les incidents de niveau 2 sur Microsoft 365, Exchange, Teams, SharePoint et les postes utilisateurs, tout en assurant la gestion des identités et des accès avec Azure AD/IAM.
Je déploie et masterise des postes Windows avec Autopilot, Intune, SCCM/MECM et des séquences OSD. Je gère également les cycles d'arrivée et de départ, les actifs IT, les stocks et les équipements prêtés.
Mon parcours inclut l'administration Active Directory, GPO, DHCP, DNS et Windows Server, ainsi que le support N2/N3 au Canada et en France. Je documente les procédures, supervise les patchs et contribue aux projets de modernisation et de sécurisation M365.
Experience
Work history, roles, and key accomplishments
Mission Support N2 & Intune
POST Luxembourg / DEEP (Générali)
Mar 2026 - Jul 2026 (4 months)
Provided Level 2 support and M365 administration, managed identities and access, and deployed Windows Autopilot with Intune. Handled asset management and onboarding/offboarding cycles.
Mission IT Officer Endpoint M365 / Intune
HACA Partners
Nov 2025 - Feb 2026 (3 months)
Handled Level 2 incidents on Exchange, SharePoint, and Teams, created OSD sequences with Autopilot/Intune, and managed IT assets and inventory.
Mission Technicien Support IT N2 / IMAC
Randstad Digital (Mission chez PwC)
Apr 2025 - Sep 2025 (5 months)
Provided Level 2 hardware and software troubleshooting, acted as technical interface with N3 teams, supervised patch deployment via SCCM, and updated documentation.
Mission Administrateur Systèmes
Spuerkess (Banque et Caisse d'Épargne de l'État)
Aug 2024 - Dec 2024 (4 months)
Developed OSD task sequences for Windows 10 via MECM and Intune, managed ServiceNow ticketing and automation, and configured Cisco IP phones.
Administrateur Systèmes Windows Junior
CIUSSS du Centre-Sud-de-l'Île-de-Montréal
Apr 2021 - Jul 2024 (3 years 3 months)
Managed Active Directory accounts, GPOs, DHCP, and DNS, maintained Windows Server environments, and provided Level 2/3 support.
Technicien Helpdesk N2
Securiguard Services Ltd
Mar 2016 - Mar 2021 (5 years)
Provided remote and on-site Level 1/2 support, performed hardware and software maintenance and repair.
Technicien Helpdesk N2
Vidéotron Québec
Mar 2013 - Feb 2016 (2 years 11 months)
Provided Level 2 helpdesk support and technical assistance.
Technicien Support Infrastructures / IT
Proservia (IBM) & Helpline
Jan 2011 - Dec 2013 (2 years 11 months)
Provided infrastructure and IT support services.
Education
Degrees, certifications, and relevant coursework
École Polytechnique de Montréal
Diplôme de Premier Cycle, Engineering
2018 - 2019
Diplôme de Premier Cycle from École Polytechnique de Montréal.
Centre GEFI
Technicien Infra & Réseaux, Infrastructure and Networks
2010 - 2010
Technicien Infra & Réseaux training (1,092 hours) at Centre GEFI.
Collège O'Sullivan de Montréal
Bac Pro Bureautique & Juridique, Office Automation and Legal
2010 - 2010
Bac Pro Bureautique & Juridique from Collège O'Sullivan de Montréal.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Job categories
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