Looking for IT Support, Customer Service, or Customer Support roles to apply my technical skills & problem-solving abilities. Passionate about delivering efficient solutions and enhancing user experience in a dynamic environment that supports professional growth.
MFOpen to opportunities
Milvan Foi
@milvanfoi
IT Professional | MSc Student | CCNA Candidate | 4 Years in IT Support.
FranceWhat I'm looking for
I am a dedicated IT professional with a Bachelor’s degree in Computer Science and over 4 years of experience in IT Technical Support. Currently, I am pursuing a Master’s in Networks & IoT Systems at the Conservatoire National des Arts et Métiers (CNAM) in Paris, funded by a Campus France Scholarship. Passionate about customer support, systems, networks, and security.
Experience
Work history, roles, and key accomplishments
UM
T1 Technical Support
Upwork - Microsoft
Mar 2021 - Sep 2023 (2 years 6 months)
Provided technical support in Portuguese and English, assisting users with email account setups and troubleshooting application issues. Collaborated in a multicultural team while working remotely for a US-based company.
US
IT Support Specialist
Upwork - Lightway Solutions
Jul 2023 - Aug 2023 (1 month)
Handled phone and email support, managed user tickets, and provided remote assistance. Utilized various tools for user management and collaborated with the IT team for effective service delivery.
EL
System Administrator
Empire Cybersecurity, Lda
Jul 2023 - Aug 2023 (1 month)
Installed and configured software and hardware, managed network servers, and ensured system security. Built internal documentation for technical processes and maintained system performance.
TS
IT Support Analyst
Tata Consultancy Services
Jan 2020 - Jan 2021 (11 months)
Provided technical support for over 20 users via multiple channels. Managed technical issues using ServiceNow and handled onboarding processes and application installations.
Education
Degrees, certifications, and relevant coursework
CMConservatoire national des arts et métiers
Master, Computer Networks and IoT Systems
2024 -
SSSambhram Academy of Management Studies
Bachelor, Computer Applications
2016 - 2019
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
FranceAuthorized to work in
MozambiqueWebsite
master.roc.cnam.frSalary expectations
20k+ EUR
Social media
Job categories
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