At Concentrix, I provided technical guidance to partners and helped remove blockers during integrations and migrations.
I recommended strategies for integration and migration, along with enterprise architectures, platforms, and application infrastructure for implementation.
I also managed client relationships and helped partners move from technical proposals to customer acceptance and contractual agreements.
At WEBHELP, I provided remote desktop and telephone support for software users, diagnosed incidents, and managed incident and request tracking with a working team.
