Looking for a job

Elaida Anslan

@elaidaanslan

Remote IT Support Specialist at Solera España who supported users of Solera’s web-based services and maintained a support FAQ.

Spain

Message

What I'm looking for

I’m seeking a remote IT Support or Helpdesk role where I can use my technical knowledge to support users and contribute to a high-performing team.

At Solera España, I provided front-line support for users of Solera’s web-based services, helping with access issues, contract inquiries, and platform navigation. I maintained accurate case records and contributed to creating a new knowledge database within the FAQ.

At Infosys BPM, I provided technical support for hardware and software for a Nordic company, including investigating complex escalations and supporting devices and applications. I also performed quality assurance for GSD L1 Technical Support and contributed to process and performance improvements.

Across roles at Itsafer, Lear Corporation, CSC, and TEAMLOG IBERICA SA, I supported users, hardware, and business systems. My experience includes onsite and remote support, Active Directory, Microsoft 365, Intune, Windows, and Lotus Notes Domino administration.

Experience

Work history, roles, and key accomplishments

Technical Support Representative

Solera España

Oct 2023 - Mar 2025 (1 year 5 months)

Provided front-line support for users of Solera's web-based services, assisting with access issues, contract inquiries, and platform navigation. Directed customers to appropriate departments and maintained accurate case records.

Customer Support Troubleshooting Product Knowledge Case Management FAQ Development

LV2 Technical Support & Quality Auditor

Infosys BPM

Nov 2019 - Oct 2023 (3 years 11 months)

Provided advanced customer service and technical support to a Nordic company for hardware and software. Analyzed and resolved complex end-user escalations, installed and configured equipment, and trained customers on new technologies.

Technical Support Troubleshooting Hardware Software Active Directory Intune VPN Customer Service Quality Assurance Escalation Management Training

IT Onsite Support Technician

Itsafer

Jun 2018 - Sep 2019 (1 year 3 months)

Provided technical support to employees of Malta Public Transport via phone, email, or onsite. Maintained logs of software and hardware problems using Jira Service Desk and configured bus informational signs.

Technical Support Troubleshooting Jira Service Desk Helen Designer Tanga Designer Brightsign Designer Auto Loader Customer Service

Master Data Analyst

Between Technology

Jul 2017 - Jun 2018 (11 months)

Ensured master data integrity in key systems and maintained processes to support data quality. Identified areas for data quality improvement and resolved data quality problems through error detection and correction strategies.

Data Quality Data Governance Master Data Management Process Improvement Data Analysis

IT OnSite Support Technician

Lear Corporation

Dec 2014 - May 2017 (2 years 5 months)

Provided IT support to a JIT manufacturing site across all shifts, ensuring compliance with IT governance and maintaining systems integrity. Monitored and maintained networking infrastructure and resolved user problems with desktops, laptops, and industrial printers.

IT Support Troubleshooting Networking Cisco Routers Configuration Management Patch Management Disaster Recovery Server Monitoring Asset Management

Lotus Notes Domino System Administrator

CSC

Sep 2012 - Nov 2014 (2 years 2 months)

Administered and supported EMEA server infrastructure as part of the Mail & Messaging/Backbone Team. Managed BlackBerry Enterprise Server, Lotus Notes Client, and provided 24x7 on-call support for 40,000+ users.

Lotus Notes Domino BlackBerry Enterprise Server Good For Enterprise Trend Micro ScanMail BMC Remedy LANDesk Touchpaper GSX Monitor Troubleshooting Incident Management Change Management

Billing Business Advisor

Colt Technology Services

Oct 2011 - Sep 2012 (11 months)

Received and sorted incoming payments from customers with attention to credibility. Managed the status of accounts and balances, identified inconsistencies, and issued bills, receipts, and invoices.

Billing Accounts Receivable Invoice Processing Customer Service

Junior Lotus Notes Domino System Administrator

TEAMLOG IBERICA SA

Aug 2008 - Jun 2010 (1 year 10 months)

Maintained, managed, and supported Active Directory/Domino users and groups on the Messaging platform. Analyzed problems, designed and implemented solutions for the messaging environment and email security.

Lotus Notes Domino Active Directory Blackberry Troubleshooting SLA Management Email Security