Margarita Dzhantova
@margaritadzhantova
Microsoft Technical Support Engineer at Concentrix resolving Microsoft 365 and Teams issues for enterprise customers.
FranceWhat I'm looking for
At Concentrix, I diagnose and resolve technical issues involving Microsoft 365, with a focus on Microsoft Teams. I investigate problems across Windows and Mac environments, DNS, and Teams Phone configurations.
I also supported Wish and Photobox customers at Teleperformance Portugal, helping with product inquiries, complaints, and order issues. My profile reflects a focus on applying my Microsoft product expertise and technical troubleshooting to deliver support and resolve issues.
Experience
Work history, roles, and key accomplishments
Microsoft Technical support engineer
Concentrix
Jan 2021 - Jan 2026 (5 years)
Diagnose and resolve complex technical issues for Microsoft 365, focusing on Microsoft Teams, handling 2-4 new tickets plus a backlog of 15-20 cases per day. Provide multilingual support via phone, email, and remote sessions, investigating problems across Windows OS, Mac OS, DNS, Hybrid Environments, Teams Phone systems and configurations.
Customer support for Wish
Teleperformance Portugal
Jan 2020 - Jan 2021 (1 year)
Handled product inquiries, complaints, and order issues for Wish. Provided clear, friendly, and effective written and verbal communication across multiple channels including email, chat, and phone.
Customer support for Photobox
Teleperformance Portugal
Jan 2020 - Jan 2021 (1 year)
Handled product inquiries, complaints, and order issues for Photobox. Developed deep understanding of photo printing services, product options, and order customization, with experience in order tracking, cancellations, modifications, and returns/refunds.
Social Worker Internships
Belgium
Jan 2017 - Jan 2020 (3 years)
Supported after-school activities for children and cultural and social activities and projects. Worked at a socio-professional integration center for adults.
Education
Degrees, certifications, and relevant coursework
University of Veliko Turnovo St Cyril and St. Methodius
Master, Social Sciences
2021 -
Pursuing a Master in Social Sciences, with studies ongoing through 2026.
Liege University
Master 1, Criminology
2020 - 2021
Completed a Master 1 in Criminology from 2020 to 2021.
Helmo ESAS
Bachelor, Social and Political Sciences
2019 - 2020
Completed a Bachelor in Social and Political Sciences from 2019 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Salary expectations
Job categories
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