Margaret Vogt
@margaretvogt
I lead e-commerce product strategy and customer journey improvements using analytics, customer insights, and cross-functional delivery.
United StatesWhat I'm looking for
At SupplyHouse.com, I lead the strategy, vision, and execution of e-commerce website and app enhancements, translating customer feedback and business goals into roadmaps, user stories, and prioritized backlogs.
I've progressed from operations and analytics roles into product leadership, improving fulfillment accuracy by 19%, reducing escalations by 26%, and supporting automation that saved 18 hours weekly. My work spans fraud detection, logistics optimization, customer experience, and data-informed process improvement across Engineering, Analytics, Operations, Design, and IT.
Experience
Work history, roles, and key accomplishments
Lead customer-first initiatives with Engineering, Operations, Analytics, and business teams to improve customer and operational outcomes.
Leverage AI to automate analytics reporting, product requirements, and recurring tasks, reducing manual work and accelerating execution.
Analyze customer feedback and performance data to identify root causes and drive product, process, and workflow improvements.
Led remote, globally distributed customer service teams of 8 across phone, email, & live chat, supporting shipping, security, warranty, returns, and product issues.
Built the department's highest-performing team, achieving top customer satisfaction and efficiency while becoming a key internal support resource.
Coached and trained employees to improve product knowledge.
Provided frontline phone, email, and e-commerce support, resolving complex issues, identifying root causes, and surfacing customer insights to improve support operations.
Trained and onboarded employees on products, systems, and support workflows, strengthening team knowledge and service consistency.
Data management, reporting, and analytics in support of business decisions.
Streamline policies, procedures, and performance metrics to support resource allocation, reporting, and communications.
Customer service, problem solving, and account analytics, order entry and follow-up.
Northeast Fisheries Observer
MRAG Americas INC
May 2016 - Dec 2016 (7 months)
Worked as Northeast Fisheries Observer at MRAG Americas INC.
Hotel Leader
PetSmart
Nov 2013 - Sep 2016 (2 years 10 months)
Led daily operations of the PetSmart hotel, overseeing pet care, customer service, staffing, safety, and facility standards.
Managed scheduling, staffing coverage, employee performance, and day-to-day operational priorities.
Resolved customer concerns while maintaining strong relationships.
As a Chrodate Zoology TA I lead zoological anatomy labs for undergraduate students. The lab studies that I lead included dissection, anatomy, evolutionary morphology, and disease pathology. I created lesson plans, hosted lectures, lead group demonstrations on dissection techniques, and instructional presentations on microscopy.
Education
Degrees, certifications, and relevant coursework
Stony Brook University
Master of Arts, Marine Conservation and Policy
Grade: 3.83
Activities and societies: T.A. in biology labs and interned with WCS
Graduated with honors
Stony Brook University
Bachelor of Science, Marine Vertebrate Biology
Grade: 3.04
Activities and societies: Marine Science Club
Graduated with honors
Availability
Location
United StatesAuthorized to work in
Skills
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