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Margaret Rubio-Keefer

@margaret_rubiokeefer

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Experienced Operations Manager with a focus on data analysis and leadership.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, values continuous improvement, and offers opportunities for professional growth.

I am an Operations Manager with over 10 years of experience in administrative leadership, data analysis, and program operations across various sectors, including healthcare, legal, and academia. My career has been marked by a proven ability to enhance compliance, increase team capacity, and streamline processes. I pride myself on being a strong communicator, adept at project management, reporting, and fostering cross-functional collaboration.

Throughout my professional journey, I have successfully mentored teams and driven continuous improvement initiatives that align with organizational goals. At Eliot Community Human Services, I doubled the operations team size and developed training programs that significantly enhanced staff productivity and engagement. My commitment to automating reporting processes led to a 60% reduction in issue resolution time, showcasing my ability to implement effective solutions that benefit both the organization and its stakeholders.

With a solid technical toolkit that includes advanced Excel, Tableau, and SQL, I am well-equipped to analyze data and improve operational efficiencies. I am passionate about creating a positive team culture and ensuring compliance through the development of standard operating procedures. My educational background, complemented by additional training in supervision and data science, further strengthens my capability to lead and innovate in dynamic environments.

Experience

Work history, roles, and key accomplishments

BHCP Operations Manager

Eliot Community Human Services

Mar 2022 - May 2024 (2 years 2 months)

Doubled operations team size and developed training programs that enhanced staff productivity and engagement. Automated reporting processes and coordinated with external stakeholders, cutting issue resolution time by 60%. Managed compliance tracking for 4,000+ members, creating state-adopted QA/QC benchmarks.

Operations Management Team Leadership Process Automation Stakeholder Management Compliance Management SOP Development QA Mentoring

Independent Consultant

Blackbaud

Dec 2016 - Jun 2017 (6 months)

Delivered on-site and remote technical support and training for schools using Blackbaud systems. Provided specialized assistance to ensure effective software utilization and problem resolution.

Technical Support Training Delivery Blackbaud Software Implementation

Administrative Manager

Egleson Sturges, LLC

Nov 2024 - Present (8 months)

Currently provides administrative support to partners, creating document templates for second-parent adoptions and estate planning. Coordinates legal document preparation and signing logistics, improving filing and billing systems.

Administrative Support document preparation Legal Documentation Billing Estate Planning

Business Services Program Administrator

Tufts University Technology Services

Jun 2017 - Jun 2020 (3 years)

Supported HR functions, managed payroll, PTO, FMLA tracking, and onboarding via Oracle PeopleSoft. Maintained personnel records, developed SOPs, and ensured compliance with institutional policies. Provided executive-level support and improved data systems for accuracy in budget and program tracking.

Payroll Management Peoplesoft Personnel Records SOP Development Compliance Policies

Administrative Manager

Egleson Sturges, LLC

May 2021 - Present (4 years 2 months)

Provided administrative support to partners, creating document templates for second-parent adoptions and estate planning. Coordinated legal document preparation and signing logistics, improving filing and billing systems.

Administrative Support document preparation Legal Documentation Billing Estate Planning

Registrar & Development Associate

Cambridge Friends School

Feb 2012 - Dec 2016 (4 years 10 months)

Maintained academic and donor records, managing compliance documentation. Managed donor and student databases, supporting development mailings and annual fund tracking.

Records Management Database Management Compliance

Education

Degrees, certifications, and relevant coursework

University of Massachusetts, Boston

Bachelor of Arts, Arts

Completed a Bachelor of Arts degree. The curriculum focused on developing a broad understanding of various subjects, fostering critical thinking and analytical skills.