Angela Nicholson
@angelanicholson
Strategic Operations Manager with 10+ years of leadership experience.
What I'm looking for
I am a strategic and results-driven Operations Manager with over 10 years of leadership and administrative experience across various sectors, including relocation services, commercial cleaning, public health, and retail. My expertise lies in coordinating complex projects, optimizing processes, and building strong relationships with clients and teams. I have a proven track record of driving efficiency, ensuring compliance, and delivering exceptional service in fast-paced environments.
In my recent role as a Relocation Manager at Housing to Home LLC, I acted as the primary on-site liaison for residents throughout all relocation phases, ensuring adherence to company standards. I designed and executed communication plans and coordinated logistics to guarantee seamless transitions. My previous experience at Office Pride Commercial Cleaning Company involved directing day-to-day operations, cultivating client relationships, and managing onboarding processes for over 50 staff members, which honed my skills in quality control and process enhancement.
Throughout my career, I have demonstrated a commitment to fostering collaborative work cultures and mentoring new staff. My ability to adapt to high-pressure environments while maintaining a positive, solution-focused approach has been key to my success. I am passionate about leveraging my skills to drive operational excellence and contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Relocation Manager
HousingtoHomeLLC
Oct 2024 - Present (9 months)
Acted as primary on-site liaison for residents throughout all relocation phases, ensuring adherence to HTH standards. Designed and executed resident communication plans, including required notices and multilingual translations.
Operations & Administrative Coordinator
OfficePrideCommercialCleaningCompany
Apr 2023 - Present (2 years 3 months)
Directed day-to-day operations to meet company standards, policies, and client expectations. Cultivated and maintained client relationships through proactive communication and service reviews.
START Family Mentor
AnneArundelCountyDepartmentof Health
May 2021 - Present (4 years 2 months)
Guided families in accessing community resources, legal services, and healthcare to support child development. Coordinated transportation and scheduling for client appointments, optimizing program participation.
Lead Program Assistant
TranquilityWoods,Inc.
Jun 2019 - Present (6 years 1 month)
Onboarded and mentored new staff, fostering a collaborative and compliant work culture. Supervised client transportation and program activities, enforcing guidelines to ensure safety.
Shift Supervisor
Victoria'sSecret(Pink)
Sep 2018 - Present (6 years 10 months)
Led sales floor operations and promotional events, consistently meeting daily sales targets. Trained and motivated team members, improving customer service scores by 15%.
Education
Degrees, certifications, and relevant coursework
Angela hasn't added their education
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