Open to opportunities

Courie Foster

@couriefoster

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Operations and support professional with 7+ years of experience.

United States

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am an operations and support professional with over 7 years of experience leading service delivery and partner support across diverse teams. My career has been marked by a commitment to building strong relationships and improving internal workflows, which ultimately enhance customer experience and compliance. I thrive in dynamic environments, managing day-to-day operations while ensuring that all stakeholders are informed and engaged.

Throughout my career, I have held various roles that have honed my skills in project management and grants administration. At ICON PLC, I served as the day-to-day lead for client accounts, ensuring clear communication across teams and facilitating the onboarding of clinical practitioners. My tenure at ChangeLab Solutions allowed me to simplify complex systems and improve service delivery through effective communication and process improvements. I take pride in my ability to juggle competing priorities while maintaining a strong reputation for follow-through and responsiveness.

Experience

Work history, roles, and key accomplishments

Project Manager

ICON PLC

Aug 2024 - Feb 2025 (6 months)

Served as the day-to-day lead for assigned client accounts, ensuring clear and consistent communication across offshore teams and time zones. Coordinated the resolution of service issues, often acting as the link between clients, internal teams, and external support staff.

Client Management Cross Functional Communication Service Delivery Documentation Management Regulatory Compliance

Senior Grants Administrator

ChangeLab Solutions

Jul 2021 - Aug 2024 (3 years 1 month)

Supported internal teams and external partners by simplifying complex systems, especially around compliance, reporting, and funding workflows. Built online knowledge tools and hosted training sessions to help teams work more independently and efficiently.

Compliance Management Workflow Optimization Training Development Knowledge Management Partner Support Reporting

Project Manager

Christiana Care Health Services

Sep 2019 - Jun 2021 (1 year 9 months)

Oversaw daily coordination between clinical, research, and finance teams, ensuring alignment on shared goals. Identified opportunities to improve how teams collaborated, especially around compliance and documentation; and rolled out practical fixes.

Project Coordination Documentation Management Problem Solving

Grants Administrator

Drexel University

Sep 2018 - Jun 2019 (9 months)

Acted as the day-to-day contact for a large portfolio of academic partners, making sure they understood complex financial and compliance requirements. Created clear tools like dashboards and guides so teams could stay on top of deadlines and expectations.

Financial Compliance Data Visualization

Program Manager

University of Delaware

Apr 2017 - Jul 2018 (1 year 3 months)

Managed relationships with public and private partners, keeping everyone aligned and informed throughout program lifecycles. Facilitated training sessions to onboard new partners and explain key systems and processes.

Program Management Partner Relationship Management Facilitation Data Analysis Performance Monitoring

Education

Degrees, certifications, and relevant coursework

University of Delaware

Bachelor of Arts, Arts

Completed undergraduate coursework for a Bachelor of Arts degree. Gained foundational knowledge and critical thinking skills across various disciplines.

University of Delaware

Master of Public Administration, Public Administration

Pursued advanced studies in public administration, focusing on governance, policy analysis, and public sector management. Developed skills in organizational leadership and strategic planning relevant to public service.