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Marcelo Remorino

@marceloremorino

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Senior Operations, Service Delivery & Project Manager with 30+ years in tech, telecom, FSM, PMO and LATAM leadership.

Brazil

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I am a senior Operations, Service Delivery, and Project Management professional with more than 30 years of experience in technology and telecommunications, having worked with companies such as Ericsson, NEC, Ezentis, Scopus, and América Tecnologia.

Throughout my career, I have led technical operations, field service organizations, service delivery teams, PMO activities, and complex projects across Brazil and Latin America. At NEC, I served as LATAM Project Manager for a global Field Service Management software implementation covering Brazil and four additional Latin American countries, coordinating requirements, local customizations, stakeholders, user acceptance testing, go-live, and adoption.

My achievements include improving productivity by 25%, increasing operational efficiency by 15%, reducing field execution time by 15%, and improving NPS by 5 points. I have also managed operations handling approximately 5,000 activities per month and led teams of up to 50 professionals.

My experience includes project governance, KPI and SLA management, process improvement, vendor management, customer relationship management, and digital transformation. I work with tools and methodologies including MS Project, Jira, Clarity, ServiceNow, Power BI, Agile/Scrum, ITIL, Lean Six Sigma, and COBIT.

I am particularly interested in opportunities in Project Management, PMO, Service Delivery, Field Service Management, and Operations Leadership, especially in international or multicultural environments where I can combine operational experience, technology, continuous improvement, and people leadership to deliver measurable business results.

Experience

Work history, roles, and key accomplishments

Regional Field Service Manager / LATAM Project Manager

NEC Latin America S.A.

Jul 2018 - Apr 2026 (7 years 9 months)

Led LATAM workstream of a global Field Service Management software implementation across five countries, coordinating requirements, customizations, development, UAT, and production rollout. Managed project schedules, risks, and stakeholder alignment while supporting PMO governance.

Project Management Field Service Management Agile Scrum Jira Clarity Stakeholder Management Risk Management UAT PMO KPIs Continuous Improvement

Contract Manager

Ezentis

Nov 2017 - Jul 2018 (8 months)

Managed telecommunications contracts and projects, coordinating client expectations, teams, vendors, schedules, costs, risks, and quality. Led a Claro/Ericsson modernization project delivering approximately 50 sites per month, achieving 90% schedule adherence and zero contractual penalties.

Contract Management Project Management Telecommunications Vendor Management Risk Management Quality Assurance Cost Control

Senior Consultant, Governance, S&OP, and Procurement

Ericsson Telecomunicações S.A.

Mar 2009 - Jun 2016 (7 years 3 months)

Worked across governance, S&OP, planning, forecasting, procurement, vendor management, costs, and KPIs. Built management controls and reports to improve financial visibility and predictability, and led selection of companies for an outsourcing initiative.

Governance S&OP Forecasting Procurement Vendor Management Cost Control KPI Reporting Financial Analysis

Operations Manager, RBS Remote Integration Center

Ericsson Telecomunicações S.A.

Jun 2004 - Mar 2009 (4 years 9 months)

Led a remote integration operation with up to 50 professionals and approximately 5,000 activities per month. Managed capacity, resource allocation, and process improvements, achieving a 30% increase in operational capacity and 50% reduction in travel costs.

Operations Management Resource Allocation Capacity Planning Process Improvement KPI Management Team Leadership

Project Manager

Ericsson Telecomunicações S.A.

Mar 2001 - Jun 2004 (3 years 3 months)

Managed multiple projects for major telecommunications customers from initiation through closure, owning scope, schedule, budget, resources, risks, and stakeholder communication. Achieved approximately 85% on-time delivery and 90% within budget.

Project Management Stakeholder Management Risk Management Budget Management Schedule Management Telecommunications

Process Manager / Systems Analyst / Telecommunications Specialist

Ericsson Telecomunicações S.A.

Jan 1991 - Jan 2001 (10 years)

Mapped and improved operational processes and supported implementation of an installation-management system across 10 Brazilian states. Redesigned deployment processes, reducing cycle time by approximately 30%.

Process Improvement Systems Analysis Telecommunications RBS Microwave Installation Configuration Testing Integration

Electronics Technician

Scopus Tecnologia S.A.

Dec 1987 - Mar 1989 (1 year 3 months)

Performed technical maintenance of microcomputers and peripherals.

Electronics Computer maintenance hardware troubleshooting

Operations / Services Management

América Tecnologia

Managed N1 and N2 services supporting Data Center environments, coordinating priorities and interfaces between clients and technical teams. Monitored operational workflows, service quality, and issue resolution to maintain continuity and customer commitments.

Service Management Data Center Incident Management Customer Support Operations Management