Mercedes Maggi

Promoted for operational leadership and process improvements, managing a significant account portfolio. Developed automated pipeline analysis and led procurement discussions to enhance client relationships and internal processes.

Managed resource allocations for 60 staff, optimizing usage and minimizing delays. Developed dashboards and automated contracts, while ensuring staff well-being through regular check-ins.

Supported Sales and Delivery Leadership by streamlining processes and ensuring operational consistency. Created flowcharts and dashboards to track pipeline health and improved client onboarding experiences.

Served as the main interface for complex contracts, contributing to significant new business through client relationship management and contract negotiations. Mentored junior analysts to enhance their skills.

Developed budgets and contracts to align with project scopes, serving as a liaison among clients and project teams while maintaining databases.

Taught English to large classes, adapting lessons for remote learning and enhancing student engagement.

Managed visa applications and compliance checks, streamlining processes and coordinating with HR and immigration authorities.

Assisted with visa application logistics and invoice processing, ensuring accurate documentation and timely payments.

Provided high-quality sworn translations of public documents, building a client portfolio through timely and accurate work.