Leandro Clerici Espinosa
@leandroclericiespino
Senior operations and people leader driving remote team scalability.
What I'm looking for
I am a Senior Operations and People Leadership professional with 15+ years of experience building scalable remote operations, leading distributed teams, and driving hiring and workforce growth across U.S. and international markets. I specialize in recruiting, talent evaluation, structured onboarding, process optimization, and service delivery for fast-growing, remote-first organizations.
Throughout my career I have owned end-to-end operations for multi-market service businesses, implemented structured hiring processes, streamlined workflows and systems, and partnered with leadership on workforce planning and performance metrics. I bring strong client-facing experience, CRM and SaaS operations knowledge, and a track record of improving retention, compliance, and operational efficiency.
Experience
Work history, roles, and key accomplishments
Director of Operations
Brijen Investments LLC
Jan 2024 - Jan 2026 (2 years)
Led end-to-end operations for a multi-market service business supporting U.S. clients, built structured hiring processes, and coached distributed teams to improve scalability and service delivery.
Utilities Account Manager
Millstone Property Management
Jan 2023 - Jan 2024 (1 year)
Managed utility operations across large multi-property portfolios, coordinated vendor resolution, and implemented automated billing and payment workflows to improve reporting and compliance.
Senior Consultant
MCC USA LLC
Jan 2021 - Jan 2024 (3 years)
Recruited and qualified candidates for U.S. employment via the EB3 immigration program, managed full candidate lifecycle, and collaborated with employers and legal teams to ensure compliant placements.
Student Account Services
North Royal Training Ltd
Jan 2020 - Dec 2020 (11 months)
Managed high-volume inbound communications, supported onboarding and engagement workflows, and identified process gaps to improve service delivery.
Customer and Account Services
Alpha Info System LLC
Jan 2015 - Dec 2016 (1 year 11 months)
Supported SaaS account operations including renewals and onboarding, managed client relationships, and coordinated cross-functional teams to ensure service continuity.
Collector and Account Manager
Allied Interstate
Jan 2003 - Dec 2008 (5 years 11 months)
Managed customer accounts in regulated financial environments, ensured compliance and professionalism, and focused on account retention and resolution.
Education
Degrees, certifications, and relevant coursework
Broward College
Film and Television Production
Studied film and television production coursework at Broward College focusing on practical production skills and media workflows.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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