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Leandro Clerici Espinosa

@leandroclericiespino

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Senior operations and people leader driving remote team scalability.

Argentina

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What I'm looking for

I am looking for a remote leadership role where I can scale operations and teams, improve processes, and partner with executives to drive growth, retention, and operational excellence.

I am a Senior Operations and People Leadership professional with 15+ years of experience building scalable remote operations, leading distributed teams, and driving hiring and workforce growth across U.S. and international markets. I specialize in recruiting, talent evaluation, structured onboarding, process optimization, and service delivery for fast-growing, remote-first organizations.

Throughout my career I have owned end-to-end operations for multi-market service businesses, implemented structured hiring processes, streamlined workflows and systems, and partnered with leadership on workforce planning and performance metrics. I bring strong client-facing experience, CRM and SaaS operations knowledge, and a track record of improving retention, compliance, and operational efficiency.

Experience

Work history, roles, and key accomplishments

Director of Operations

Brijen Investments LLC

Jan 2024 - Jan 2026 (2 years)

Led end-to-end operations for a multi-market service business supporting U.S. clients, built structured hiring processes, and coached distributed teams to improve scalability and service delivery.

Operations Leadership Recruiting Onboarding Remote Team Management Process Optimization KPI Tracking Workforce Planning

Utilities Account Manager

Millstone Property Management

Jan 2023 - Jan 2024 (1 year)

Managed utility operations across large multi-property portfolios, coordinated vendor resolution, and implemented automated billing and payment workflows to improve reporting and compliance.

Account Management Compliance Process Optimization Documentation

Senior Consultant

MCC USA LLC

Jan 2021 - Jan 2024 (3 years)

Recruited and qualified candidates for U.S. employment via the EB3 immigration program, managed full candidate lifecycle, and collaborated with employers and legal teams to ensure compliant placements.

Recruiting Remote Consultations Compliance Documentation

Student Account Services

North Royal Training Ltd

Jan 2020 - Dec 2020 (11 months)

Managed high-volume inbound communications, supported onboarding and engagement workflows, and identified process gaps to improve service delivery.

Customer Support Onboarding Process Improvement Workflows Documentation

Customer and Account Services

Alpha Info System LLC

Jan 2015 - Dec 2016 (1 year 11 months)

Supported SaaS account operations including renewals and onboarding, managed client relationships, and coordinated cross-functional teams to ensure service continuity.

SaaS Operations Account Management Renewals Onboarding Client Relations

Collector and Account Manager

Allied Interstate

Jan 2003 - Dec 2008 (5 years 11 months)

Managed customer accounts in regulated financial environments, ensured compliance and professionalism, and focused on account retention and resolution.

Accounts Management Collections Regulatory Compliance Customer Service Customer Retention Documentation