Marco Overweel
@marcooverweel
Customer service and supply chain specialist driving operational excellence.
What I'm looking for
I am a customer service and supply chain professional with over a decade of experience in life sciences and manufacturing environments, delivering order management, dispute resolution, and service coordination for complex instrument and product portfolios.
At Cytiva (Danaher) I managed orders, bookings in Oracle, and technician scheduling in ServiceMax, acted as single point of contact for key accounts, and led a case-management improvement that halved case cycle time from two weeks to one week while protecting cash collection.
I have prior experience across Philips Lighting and manufacturing roles including logistics, export coordination, SAP production ordering, and team leadership; I combine process-improvement (Green Belt project delivering €45K/unit savings) with hands-on technical service and small-business ownership.
Experience
Work history, roles, and key accomplishments
Owner / Workshop Specialist
Self Employed
Jan 2006 - Present (19 years 9 months)
Founded and ran a successful workshop selling spare parts and servicing Range Rovers, specialising in automatic gearbox refurbishment and repairs.
Customer Service Advisor
Cytiva
Jan 2015 - Jan 2025 (10 years)
Managed order processing and service coordination for life-science instruments, improving case cycle time by 50% and ensuring on-time deliveries per KPIs while supporting cash collection and dispute resolution.
Customer Service Desk Officer
Philips Lighting & DC North-West Europe
Jan 2013 - Jan 2015 (2 years)
Investigated logistics and product complaints worldwide and implemented packing and shipping improvements to reduce claims and streamline replacements.
Export Service Desk Officer
Philips Lighting & DC North-West Europe
Jan 2011 - Jan 2013 (2 years)
Managed worldwide customer orders, improved lead times and reduced backlog through coordination with product management and distribution planners to optimize stock levels.
Planning Outbound Officer
Philips Lighting & DC North-West Europe
Jan 2010 - Jan 2011 (1 year)
Coordinated export shipments by air and sea, prepared shipping and customs documentation, and booked carriers to meet safety and regulatory requirements.
Factory Logistics Specialist
Philips Lighting & DC North-West Europe
Jan 2009 - Jan 2010 (1 year)
Created production orders in SAP and managed supply-demand across six production units, leading a Green Belt project that saved €45K per unit/year by reducing overproduction.
Team Leader Production
Philips Lighting & DC North-West Europe
Jan 2006 - Jan 2010 (4 years)
Supervised a 9-operator team across five shifts, prioritized production schedules, managed performance reviews, recruitment and continuous improvement activities.
Assistant Production Manager
Food Production
Jan 2001 - Jan 2006 (5 years)
Led production teams of 8–22 people across multiple sites, focused on yield, quality and team development while coordinating with senior management on product support and growth opportunities.
Production Leader
Bavaria Brewery
Jan 1992 - Jan 2001 (9 years)
Established a malt quality laboratory and led production to achieve 150,000 kg/day, implementing a new water supply system that reduced water consumption by 20%.
Education
Degrees, certifications, and relevant coursework
Unknown Higher Professional Education Institution
Higher Professional Education, Quality Management
1994 - 1995
Completed a Higher Professional Education program focused on Quality Management and Kaizen analysis, graduating in 1995.
Unknown Secondary Vocational Education Institution
Secondary Vocational Education, Chemical Process Technology
1985 - 1991
Completed Secondary Vocational Education in Chemical Process Technology, graduating in 1991.
Unknown Senior General Secondary Education Institution
Senior General Secondary Education, General Secondary Education
1981 - 1985
Completed Senior General Secondary Education, graduating in 1985.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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