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Marco Overweel

@marcooverweel

Customer service and supply chain specialist driving operational excellence.

United Kingdom
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What I'm looking for

I seek a role focused on customer-facing order and service management within an operational, process-driven team where I can drive KPI improvements, mentor colleagues, and help optimize supply chain and service delivery.

I am a customer service and supply chain professional with over a decade of experience in life sciences and manufacturing environments, delivering order management, dispute resolution, and service coordination for complex instrument and product portfolios.

At Cytiva (Danaher) I managed orders, bookings in Oracle, and technician scheduling in ServiceMax, acted as single point of contact for key accounts, and led a case-management improvement that halved case cycle time from two weeks to one week while protecting cash collection.

I have prior experience across Philips Lighting and manufacturing roles including logistics, export coordination, SAP production ordering, and team leadership; I combine process-improvement (Green Belt project delivering €45K/unit savings) with hands-on technical service and small-business ownership.

Experience

Work history, roles, and key accomplishments

PE

Export Service Desk Officer

Philips Lighting & DC North-West Europe

Jan 2011 - Jan 2013 (2 years)

Managed worldwide customer orders, improved lead times and reduced backlog through coordination with product management and distribution planners to optimize stock levels.

PE

Planning Outbound Officer

Philips Lighting & DC North-West Europe

Jan 2010 - Jan 2011 (1 year)

Coordinated export shipments by air and sea, prepared shipping and customs documentation, and booked carriers to meet safety and regulatory requirements.

Education

Degrees, certifications, and relevant coursework

UI

Unknown Higher Professional Education Institution

Higher Professional Education, Quality Management

1994 - 1995

Completed a Higher Professional Education program focused on Quality Management and Kaizen analysis, graduating in 1995.

UI

Unknown Secondary Vocational Education Institution

Secondary Vocational Education, Chemical Process Technology

1985 - 1991

Completed Secondary Vocational Education in Chemical Process Technology, graduating in 1991.

UI

Unknown Senior General Secondary Education Institution

Senior General Secondary Education, General Secondary Education

1981 - 1985

Completed Senior General Secondary Education, graduating in 1985.

Tech stack

Software and tools used professionally

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